Hemen P. Email & Phone Number

With over 18 years of IT experience, I am a customer success professional who is passionate about continuous learning, agile methodologies, cloud solutions, and cyber security. I am currently working as a Customer Success at HashiCorp, where I help customers achieve their business goals and maximize the value of HashiCorp products. I am motivated by the mission of HashiCorp to enable organizations to provision, secure, connect, and run any infrastructure for any application. I bring diverse perspectives and experiences to the team, having worked in different domains, industries, and roles, such as banking, mortgage, and IT consulting.Prior to joining HashiCorp, I was a Vice President of Information Technology at J.P. Morgan for more than 13 years, where I led various initiatives involving cloud product adoption, agile transformation, greenfield software development, application and database migrations, vendor implementations, operational support, SRE, and DevOps. I have a strong background in product management, product ownership, engineering leadership, and customer support. I have also earned multiple certifications, such as Certified Scrum Master, AWS Solutions Architect - Associate, and Cyber Security. Some of the skills that I have developed and applied in my recent roles are customer support, customer satisfaction, customer retention, agile (Scrum and Kanban), cloud computing, and cyber security.

Listed skills include Business Analysis, Requirements Analysis, Integration, Program Management, and 35 others.