John Hemingway Email & Phone Number

Palm Beach County, Florida, United States

• Performs the duties of the Center Director as needed. Coordinate’s school age childcare programs. Quality assurance with programs and new program activities.• Assuring enrollment and revenue goals are met. Account manager for the collection of program fees. Participates in creating the annual budget and monitors monthly expenses.• System Supervisor for Childcare software programs: Procare and Daxko; in combination with enrollment databases in Microsoft Excel. • Performs regular internal audits to ensure files and paperwork are in compliance with the Department of Health regulations. • Staff scheduling. Follows-up to confirm completion of training and observes staff to ensure that program maintains quality standards. Provides input on staff performance reviews. Schedules and runs regular staff meetings as needed.• Assures compliance with federal, state, and local regulations as they relate to program areas. Ensures that YMCA program standards are met, and safety procedures followed.• Provides for upkeep of assigned program facilities and equipment and ensures the physical environment supports healthy living.• Develops and maintains relationships with state childcare licensing agency, school administration, parent groups and other organizations and agencies related to assigned programs. Responds to all agency, parent and community inquiries and complaints in a timely manner.

Palm Beach, Florida, United States

• A 124-year-old, 538 room luxury resort on Palm Beach Island employing over 2,200 employees with 9 restaurants accommodating the super elite for an annual gross revenue of over 46.6 million dollars.• Trained a total of 34 new hires, with an employee retention rate of 85%, on company practices, culture, performance strategies and procedures to maximize job satisfaction and productivity while providing continuous evaluation and feedback to the General Managers and Directors.• Created, updated and implemented 2 new training plans with documents and tests in collaboration with company management; using Microsoft Word and PowerPoint.• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction while increasing overall sales.• Maintained high standards of food quality set forth by the Department of Health by reviewing shipments, overseeing preparation and monitoring food safety.

West Palm Beach, Florida, United States

• Electronics retail company established in the late 1940’s with over 600 stores nationwide. • Maximized performance by monitoring daily activities and mentoring a team of 10 associates while setting managed schedules to give proper coverage to required areas and meet customer service demands.• Trained and guided team members to maintain high productivity, efficiency and performance metrics to increase sales of products and services.• Researched and identified problems with computers and advised staff and clients on plans of action; removing malware, ransomware and other threats from laptops and desktop systems equating to an average of $3,200 service sales per month.• Patched, updated and installed new software versions to eliminate security problems and protect data.

Bachelor Of Science (B.S.), Health Services Administration

Associate Of Arts (A.A.), Health Sciences