Patricia Hendricks Email & Phone Number

Warminster, Pa

Manager Large Customer accounts and Support our Customer Service Team by offering the highest quality customer service and providing the tools for our team, to manage their customer accounts. Assist Customers with: Prompt order processing, lead times, shipment details, freight quotes, arrange freight, international documents, product quote requests, sample requests, item transition price charts, complaints and answer all email questions. Make sure new graphics are received and new items are set up. Confirm new blanket orders, maintain customer blanket chart as releases are processed.Other Responsibilities are:Invoicing, set up new customer accounts, process new customer references to determine terms, complete customer reference forms, set up new product lines/items, answer phones and collections. Support and work well with the Customer ServiceTeam/Sales Team and assist in training new Customer Service Team members.

Levittown, Pa

Management/Customer Service• Hired and trained 8 Customer Service Representatives to high performance standards and held them accountable to those standards. • Provided excellent customer service and accurate order processing.• Processed orders and handled customer calls/complaints, to support the team as needed. • Built a loyal customer service team to support the business growth.• Expanded the high quality product line by working closely with key customers and vendors.Administrative/Purchasing/Sales• Provided administrative and business support to the President of the Company, overseeing the Customer Service, Product Development, Quality Control, Marketing and Purchasing areas.• Developed and implemented training and procedures for Evolve business startup.• Traveled with a supplier to California, met with Customers and helped develop a third product line, with gross sales of $3.5 million from 2005 thru 2014.• Consistently met quarterly goals. Earned 95%-100% on quarterly goals from 1999 to present. • Disposed of discontinued line of inventory at above cost instead of the budgeted loss.• Established purchasing protocols and negotiated prices for all products without over stocking.• Built and maintained long-term relationships with vendors in China, India and Argentina.• Organized 67 Evolve Certification Classes. Organized trainings for 225 Evolve Stylists.Media/Marketing• Generated business growth through cold calls, customer call lists, website, media marketing, mail merges, a referral program and private label.• Proposed a new email marketing solution to eliminate cost of mail-outs using Constant Contact• Proposed and launched social media sites on Facebook, Twitter, Instagram, and Pinterest for Wagman Hair and Facebook for Evolve.• Worked with website designer to develop and maintain websites for both wagmanhair.com (2009) and evolvinghair.com (2012).• Provided administrative and marketing support to the Evolve Marketing Director.

Levittown, Pa

• Provided excellent customer service and administrative support to the manager. • Responsible for processing all phone and email orders. Also scheduled onsite appointments and helped all onsite customers.• Responsible for cold calls and regular customer calls to grow the business.• Developed relationships with the suppliers and purchased all products from overseas.• Developed relationships with Human Hair/Bow Hair/Horsehair/Yak/Goat Hair customer bases and new customers to grow the business.

Fairless Hills, Pa

• Managed the overall operation of the facility.• Developed and implemented marketing strategies, including phone care, touring, direct mailing and community outreach.• Provided opportunity for customer feedback including resolving child, parent and staff concerns.• Recruited, hired, trained and developed the center’s staff into a team.• Maintained tuition billing records, weekly financial reports, payroll, invoice payments, collections and annual employee reviews.• Creatively taught KinderCare’s Education program to the 4 year old Pre-School Class.

Bachelor'S Degree, Psycholoy

Activities and Societies: Alpha Sigma Tau Sorority and Softball

Education record