Patricia Hendricks Email & Phone Number

Director, Global Business Program Management (2022–Present)Stepped into headquarters-level role driving strategy and innovation for 4K-member global customer success organization. Build and lead cross-functional virtual teams of up to 20 members. Articulate and capture opportunities for synergy and alignment across processes, programs, tools, and people to advance organizational goals, foment partner success, and accelerate service delivery. - Established enterprise’s formal partner engagement and success program and harnessed research office’s capabilities to facilitate process of gathering and analyzing insights from the field. - Garnered considerable positive feedback for creating environment of trust and communication, erasing siloes between corporate functions and field organizations, and overcoming resistance to new ways of working. - Championed inclusive workplace culture and reinforced environment that honored diverse perspectives as key member of the culture club and diversity advisory council.

Director, Customer Success (2020–2022) | Senior Customer Success Manager (2019–2020)Pivoted into federal customer success organization and earned promotion to strategic, director-level role influencing cross-functional partners and crafting solutions to large-scale product adoption and utilization challenges. Marshaled cross-functional resources to plan and orchestrate customer initiatives. - Ideated and executed inaugural Federal Summit Initiative that convened top-ranking government officials from multiple intelligence agencies to address rapidly evolving cybersecurity concerns.- Reignited federal customer engagement and spurred excitement over new advanced automation capabilities with a refreshed digital adoption strategy.- Assembled 40-member team from top talent across the organization with 100% of staff earning promotions following event due to high visibility and exceptional performance. - Forged consultative alliances with federal customers while navigating government’s public affairs processes, securing critical approvals in time to move forward. - Closed sale of automation and innovation consulting services to strategic intelligence community customer by surfacing innovative solution to client’s system integration challenges. - Architected and implemented framework for program management office designed to drive standardization, alignment, and timely service delivery for intelligence community customers, earning formal recognition for unprecedented level of collaboration between sales, account management, engineering, and technical functions. - Earned formal recognition for superior business outcomes and customer trust with the Microsoft Customer and Partner Experience Champion Award, Microsoft’s highest accolade reserved for the top 1% of performers.

Reston, Virginia

Senior Account Delivery Executive (2016–2019)Brought on to leverage expertise partnering with federal intelligence community clients and facilitate large-scale enterprise engagements spanning digital transformation, new technology introduction, and innovation-driven initiatives. - Boosted annual revenue from 3 federal clients by leading teams of up to 30 members in achieving schedule, quality, and cost objectives while enhancing satisfaction across the entire customer journey from sales to operations.- Cultivated and nurtured solution-focused relationships with executive-level client stakeholders (including Senior Executive Service members), earned buy-in from senior Microsoft leaders for innovative contracting approaches, and solidified renewals for previously jeopardized agreements.

Washington D.C. Metro Area

Senior Portfolio Manager (2013–2016) Promoted to manage portfolio of IT infrastructure projects for major intelligence agency client. Supervised 6 staff. - Built new enterprise infrastructure engineering services program from the ground up after Lockheed Martin won federal contract from competitor, leading all aspects of program startup from hiring to resourcing and onboarding. - Increased portfolio program value 20% as lead on acquiring 2 new awards for domestic and international services. - Generated 30% cost savings via delivery of data center modernization projects that significantly reduced federal agency’s power and energy footprint. - Recognized for outstanding performance with multiple awards, including Black Engineer of the Year’s (BEYA) Science Trailblazer Award and 2 internal awards for capture, leadership, and customer service and flawless transition to enterprise infrastructure engineering services.

Washington, Dc

Senior Program Manager (2013– December 31st, 2015)Hand-selected to turn around underperforming engagement with the U.S. Air Force. Managed 300+ IT projects and team of 30 project managers and network engineers to deliver communications infrastructure to 20K military and civilian staff. - Salvaged at-risk client relationship to secure renewal of a multi-year, multimillion-dollar contract. - Restored trust and credibility by championing business process optimization, partnering with executives to prioritize high-value projects, and influencing change in a high-stakes environment. - Reduced number of late projects 46% and rapidly addressed staffing, resourcing, and delivery issues and assembled team of high-caliber professionals including top talent from both Lockheed Martin and partner organizations.

Program Manager (2006–2013)Oversaw comprehensive portfolio of projects for the U.S. Army Information Technology Agency (ITA). Led 58 staff. Built proactive, consultative alliances with senior military leaders, including the agency director. - Conceptualized small projects affordability initiative and led pilot in partnership with the Office of the Secretary of Defense and Washington Headquarters Services that slashed project installation time 86%, delivery timeline 64%, and average cost 50%. Efforts garnered recognition by ITA in Pentagon Army Times publication.- Spearheaded execution of 500+ infrastructure installations throughout the National Capital Region, including the Pentagon, facilitating seamless delivery in a highly secure, multi-vendor environment.

Rosslyn, Va

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (B.S.), Information Technology