Henrik Thunblad Email & Phone Number

Svedala, Se

Malmö, Skane County, Sweden

Lund, Sweden

Roll out of a web service on www.sonymobile.com where the consumer can register their unit/device, troubleshoot and, if needed, send the unit to a repair center.My role is to adapt the process and systems for the different countries, where the service should be available, and lead the project when integrating the different processes and systems involved in the service e.g. web- and CRM platform, logistical provider, repair center and payment solutions. The objective was to reach an… Show more Roll out of a web service on www.sonymobile.com where the consumer can register their unit/device, troubleshoot and, if needed, send the unit to a repair center.My role is to adapt the process and systems for the different countries, where the service should be available, and lead the project when integrating the different processes and systems involved in the service e.g. web- and CRM platform, logistical provider, repair center and payment solutions. The objective was to reach an effective way of working for each country, satisfied customers in the most cost effective way.When the project is closed I will be responsible from a operationally perspective together with the local market, identify improvements and continuously optimize the service. Show less

Lund, Sweden

In an Agile environment, manage, drive and implement improvements/changes/requirements on the customer website, www.sonymobile.com, based on customer surveys, web analytics and company strategy. Main interface for both internal and external stakeholders on the customer website e.g. business analysis, requirement management and heading up prioritization forums. Securing an optimal customer journey on the website so the purpose and the business goals on the website was delivered… Show more In an Agile environment, manage, drive and implement improvements/changes/requirements on the customer website, www.sonymobile.com, based on customer surveys, web analytics and company strategy. Main interface for both internal and external stakeholders on the customer website e.g. business analysis, requirement management and heading up prioritization forums. Securing an optimal customer journey on the website so the purpose and the business goals on the website was delivered. Objective: Improve customer satisfaction and customer resolution rate Show less

Lund, Sweden

In close cooperation with local markets, product projects, drive improvements and changes in the applications used to update the software in our products. Focus was develop easy-to-use tools and make these available to the consumers in order for them to update the product software themselves.The objective was to increase the number of software updates made by consumers and by that, improve customer satisfaction and also reduce the number of costly returns to our service centers.

Lund, Sweden

In close cooperation with local markets, product projects, drive improvements and changes in the applications used to update the software in our products. Focus was develop easy-to-use tools and make these available to the consumers in order for them to update the product software themselves.The objective was to increase the number of software updates made by consumers and by that, improve customer satisfaction and also reduce the number of costly returns to our service centers.

Lund, Sweden

Consultant at Sony Ericsson, LundIn close cooperation with local markets, product projects, drive improvements and changes in the applications used to update the software in our products. Focus was develop easy-to-use tools and make these available to the consumers in order for them to update the product software themselves.The objective was to increase the number of software updates made by consumers and by that, improve customer satisfaction and also reduce the number of costly… Show more Consultant at Sony Ericsson, LundIn close cooperation with local markets, product projects, drive improvements and changes in the applications used to update the software in our products. Focus was develop easy-to-use tools and make these available to the consumers in order for them to update the product software themselves.The objective was to increase the number of software updates made by consumers and by that, improve customer satisfaction and also reduce the number of costly returns to our service centers. Show less

Lund, Sweden

Consultant at Sony Ericsson, Lund.Represent Customer Services in the product development projects to drive and secure the customer-and Contact Center aspects. Part of the role was also to analyze and understand the customer, the questions and challenges they had with the products, and secure that the right information was available on the website, www.sonyericsson.com/support, and towards contact centers at product launch.

Malmo, Sweden

Seller for mobile phones and other home electronic equipment.

Spain, Greece, France

Tour representative, Golf host, Service manager etc in the abroad organization.

High School

Social science

Itil® Foundation Certificate In It Service Management V.3

Lean Six Sigma

Yellow belt and Green belt courses at Sony Mobile

Project Management

Project management training in PROPS project model

Diploma As Sound Technician

Education to sound technician, music recording and the music industry.

Education record

Supplementary training in physics, business economics and Spanish.

Education record

Education in tourism and preparatory courses about the Fritidsresor Group and tourism.

Education record

Supplementary courses in English, Swedish,