Henry Clay Email & Phone Number

Michigan, United States

Build and mentor teams to deliver exceptional Customer service.

United States

Michigan, United States

› Act as a brand ambassador for Apple devices and services.› Excel at customer relationship management. › Mentor and coach team members; reliable resource in the repair room and on the sales floor. › Repair and strengthen customer relationships with Apple after devices failed to meet expectations. › Drive results by keeping team focused on key metrics.›.

Texas, United States

› Served on the Apple Covid-19 Task Force, managed new and continuing absence cases, and answered benefit questions including inquires about options for time off, testing, and vaccination.› Collaborated with management to design a value-added process to expand the Covid Task Force members’ roles beyond initial expectations, enabling the group to perform.

Michigan

› Assisted others as a source of knowledge and guidance. › Performed physical repairs as an apple certified repair technician.

Michigan

› Diagnosed customers issues with their mobile devices. › Assisted others as a source of knowledge and guidance.

Michigan

› Supported thousands of individuals each year navigate the complex process of submitting disability and FMLA paperwork.› Provided support to return people to work with or without medical restrictions.› Selected to mentor and train co-workers on client FMLA and disability reviews.› Earned two promotions.

Michigan

› Supported 200-300 people through the difficult process of submitting paper work for both disability and FMLA claims.› Assisted in returning people to work without restrictions.

Tutoring Center 103 North Foundation Hall

› Assisted students in finding tutors for their subjects. › Tracked students’ participation in tutoring sessions. › Ensured the students have a quiet and comfortable setting to study. › Prepared the tutoring center for opening and closing.

Auburn Hills, Michigan, United States

› Hired and trained seven employees. › Improved inventory flow to better match the multiple customers’ interest. › Raised store quality standards in both customer service and cleanliness. › Launched a new Hot Foods menu. › Ensured the store was organized and stocked to present the best image possible to the customers.

Orlando, Florida, United States

› Tested new property management software and aided in its release in both the All-Star and Pop Century Resorts. › Checked in guests, sold tickets, picked up will-call tickets, scheduled dining and show reservations. › Aided in guest relations and delivered on the Disney’s level of guest service to exceed guest expectations at all times.

Wireless Tomorrow In Commerce Twp, MI

› Hired, trained, and managed sales team of six for Verizon Wireless, Multiple Satellite Service provider, and Home Theatre sales. › Implemented new POS system including building the required SQL database for inventory control. › Built relationships with suppliers to allow for better pricing and buy back options.

Southfield Mi

› Managed multiple stores to help reduce inventory loss. › Hired and trained 25 employees including seasonal hires. › Managed store marketing to improve store layout and sales. › Drove store sales to hit multiple targeted goals.