Henry Davis Email & Phone Number

Charlotte, NC, US

We’re the ones who believe there’s a faster, more efficient way for middle-market businesses to process invoices and make payments; and who, as your ally, want to liberate your AP from all that paperwork that’s slowing down your business and costing you money.

Charlotte, NC, US

- Led a team across multiple departments, ensuring the availability, reliability, and performance of key business applications (Salesforce, NetSuite, ServiceNow, RingCentral).- Provided strategic IT application ownership, driving executive-level communication and support for IT strategies while engaging stakeholders to deliver user-centric solutions..

Charlotte, NC, US

• Salesforce Application Support for 1500+ users. Proven experience leading and developing enterprise-scale CRM/PRM projects.
• Engage with business stakeholders to gather requirements and propose solutions that leverage native Salesforce functionality. Translate solutions into actionable deliverables, ensuring high levels of quality, accuracy.
• Expert in Salesforce Administration:o Custom objects/fields, record types, page layouts, formulas, validation rules, lightning/classic, data loader, email templates, report/dashboard configuration, installed packages.
• Skilled in integrating API connected apps and AppExchange capabilities along with native Salesforce capabilities. Continually working with development teams to successfully integrate proprietary/3rd party applications.
• Successfully planned, implemented, and performed data migrations for several SFDC systems through multiple acquisitions.
• Extensive experience configuring and developing Salesforce CPQ products, pricing, quote terms/templates, product/price rules, and approval processes.

Charlotte, NC, US

• Provided Support for all technical applications used within the company by troubleshooting/debugging, identifying root cause, and implementing bug fixes. (Salesforce, DocuSign, Click, Tableau, MAStermind, and several.
• Salesforce administration, configuration, and integration. Creation of validation rules, workflows, flows, and processes.
• Provided Salesforce administrative tasks and managed 800+ users.
• Platform Integrations and Packages: DocuSign, Salesforce Maps, ForsevaTRM, DupeBlocker, Invoca, Hubspot, Bizable, etc.
• Marketing/Service/Sales Cloud. Build Custom apps, objects, formulas, custom views.
• Incorporated Salesforce Lightning, Chatter, and Einstein functionality.

Charlotte, NC, US

• Troubleshooting/bug fixes for.NET based applications, Apex, jQuery, HTML, CSS, JavaScript, REST API’s, IIS
• Worked closely with.NET development and test teams to diagnose and troubleshoot applications.
• MSSQL. Design tables and structures. Creating views, functions, and stored procedures. Security Measures, role creation and permission assignments.
• DocuSign management, integrations, troubleshooting, and business process validations.
• ServiceNow queue management, development, and reporting. I successfully reduced average time-to-resolution from over 100 hrs to a consistent average of 22 hrs or less. Successfully closed 1200+ tickets that required.
• Use of automation tools (Power Automate, Azure Logic Apps, SSIS automation) to streamline internal business operations by omitting manual user intervention.

Rosemont, IL, US

• Assisted in the deployment of IT solutions (e.g. scheduling, testing, installation, user training, etc.) and documentation for 400+ divisional employees.
• Developed and implemented IT security best practices and policies.
• Collaborated with other departments to identify opportunities to improve and update software and systems by developing and implementing continuous improvement solutions.
• Managed and oversaw various IT projects while determining cost, time, and scope.
• Monitord and performed asset management duties for IT equipment using HPAM.
• Conducted change activity for all employee events (e.g. equipment setup, training, terminations, position changes, etc.)

Charlotte, NC, US

• Developed sourcing and recruiting strategies designed to identify qualified candidates through various recruiting tools.
• Utilized technical knowledge to accurately assess potential candidates’ skills and qualifications.
• Evaluated candidates' strengths compared with clients' requirements by evaluating, screening and interviewing.
• Negotiated wage rates and other terms and conditions of employment with potential candidates.
• Kept record and organization of all steps throughout the hiring process.
• Edited and reformatted resumes as necessary; adding relevant keywords to highlight potential candidates’ skills.

Piedmont, South Carolina, US

• Tracked and managed inventory of 150+ computers, phones, and other technology.
• Imaged and configured computers with proprietary software and distributed to end users.
• Monitored company server and detected network inconsistencies.
• Remotely diagnosed and repaired computers and technology.
• Installed and trained personnel on new technology and equipment.
• Assisted in the deployment of upgraded and new equipment.