Henry Davis Email & Phone Number

Charlotte, Nc, Us

We’re the ones who believe there’s a faster, more efficient way for middle-market businesses to process invoices and make payments; and who, as your ally, want to liberate your AP from all that paperwork that’s slowing down your business and costing you money.

Charlotte, Nc, Us

- Led a team across multiple departments, ensuring the availability, reliability, and performance of key business applications (Salesforce, NetSuite, ServiceNow, RingCentral).- Provided strategic IT application ownership, driving executive-level communication and support for IT strategies while engaging stakeholders to deliver user-centric solutions.- Partnered with executive sponsors to deliver high-value IT solutions, ensuring alignment with business expectations and priorities.- Successfully executed data migrations during acquisitions, seamlessly integrating Salesforce systems with minimal business disruption.- Reduced P1/P2 incidents by 90% through proactive system optimization and incident management strategies, ensuring service continuity.- Leveraged KPIs to measure team success, driving operational excellence and establishing a culture of data-driven performance measurement.- Provided hands-on system configuration and third-party tool integrations to enhance resilience and operational efficiency.- Implemented problem management solutions by analyzing support ticket data, reducing recurring P3/P4 incidents by 80%.- Ensured compliance with SOX and GDPR by collaborating with development and operations teams on regulatory and continuous improvement initiatives.- Mentored and coached junior team members, fostering a high-performance culture and improving technical expertise.- Demonstrated advanced proficiency in Salesforce tools (Apex, LWC, Visualforce) and API integrations with AppExchange applications.- Proactively identified IT portfolio improvements, driving solutions that aligned with business objectives and financial targets.- Delivered regular training sessions and implemented change management practices to ensure team adaptability in a dynamic environment.- Managed the IT Applications roadmap, aligning with organizational goals and achieving financial and project delivery targets.

Charlotte, Nc, Us

• Salesforce Application Support for 1500+ users. Proven experience leading and developing enterprise-scale CRM/PRM projects.• Engage with business stakeholders to gather requirements and propose solutions that leverage native Salesforce functionality. Translate solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency. Proactively seek ways to streamline processes, contemplate scalability, and plan holistically to improve overall user functionality and customer experience. • Expert in Salesforce Administration:o Custom objects/fields, record types, page layouts, formulas, validation rules, lightning/classic, data loader, email templates, report/dashboard configuration, installed packages, o Process Automation through the creation of workflows, flows, and process builder processes; Converting and consolidating workflows and processes into flows. o Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security).• Skilled in integrating API connected apps and AppExchange capabilities along with native Salesforce capabilities. Continually working with development teams to successfully integrate proprietary/3rd party applications. • Successfully planned, implemented, and performed data migrations for several SFDC systems through multiple acquisitions. • Extensive experience configuring and developing Salesforce CPQ products, pricing, quote terms/templates, product/price rules, and approval processes. • Extensive experience designing and developing SFDC customer community including UI/UX design and configuration for customer self-service and knowledgebase.• Apex Enhancements, Implementation and capabilities utilizing classes, triggers, LWC, and Visualforce pages, code coverage, debugging, test execution, and compliance. Creating custom code solutions for niche use-cases that are not readily available in native SFDC.

Charlotte, Nc, Us

• Provided Support for all technical applications used within the company by troubleshooting/debugging, identifying root cause, and implementing bug fixes. (Salesforce, DocuSign, Click, Tableau, MAStermind, and several other proprietary applications written in .net)• Salesforce administration, configuration, and integration. Creation of validation rules, workflows, flows, and processes. • Provided Salesforce administrative tasks and managed 800+ users. • Platform Integrations and Packages: DocuSign, Salesforce Maps, ForsevaTRM, DupeBlocker, Invoca, Hubspot, Bizable, etc. • Marketing/Service/Sales Cloud. Build Custom apps, objects, formulas, custom views. • Incorporated Salesforce Lightning, Chatter, and Einstein functionality.• Developed Custom Reports/Dashboards for management across all departments.

Charlotte, Nc, Us

• Troubleshooting/bug fixes for .NET based applications, Apex, jQuery, HTML, CSS, JavaScript, REST API’s, IIS• Worked closely with .NET development and test teams to diagnose and troubleshoot applications.• MSSQL. Design tables and structures. Creating views, functions, and stored procedures. Security Measures, role creation and permission assignments. • DocuSign management, integrations, troubleshooting, and business process validations.• ServiceNow queue management, development, and reporting. I successfully reduced average time-to-resolution from over 100 hrs to a consistent average of 22 hrs or less. Successfully closed 1200+ tickets that required development intervention in less than 1 year. (The majority of these tickets consisted of Salesforce-related issues)• Use of automation tools (Power Automate, Azure Logic Apps, SSIS automation) to streamline internal business operations by omitting manual user intervention. • Tableau Report configuration, data extracts and administration. Standing up server to manage OnPrem Bridge extracts for tableau/SQL data.• Administration and configuration for IA/IVR/ICBM• SSRS creation and implementation. Troubleshoot and build reports using Visual Studio Report Plugin and Microsoft Report builder.• SSIS Automated tasks/SSAS Cube creation.• RabbitMQ Management for document processing queues.• Azure DevOps experience using ‘analyze and test’ management tools to support Agile work management. • Knowledge documentation and tracking using ServiceNow.

Rosemont, Il, Us

• Assisted in the deployment of IT solutions (e.g. scheduling, testing, installation, user training, etc.) and documentation for 400+ divisional employees. • Developed and implemented IT security best practices and policies. • Collaborated with other departments to identify opportunities to improve and update software and systems by developing and implementing continuous improvement solutions. • Managed and oversaw various IT projects while determining cost, time, and scope. • Monitord and performed asset management duties for IT equipment using HPAM. • Conducted change activity for all employee events (e.g. equipment setup, training, terminations, position changes, etc.) • Facilitated, scheduled, and coordinated vendor repair and maintenance activities. • Implemented plans, schedule, and track deployment metrics for system upgrades, updates, migrations, and outages. • Supported Avaya, Cisco, and Polycom PBX/VoIP phone systems. • Administered and monitored windows servers. (e.g. SQL, Exchange, etc.) • Performed troubleshooting and monitoring various video conferencing programs (e.g. Skype, WebEx, Zoom, etc.) • Extensively utilized Active Directory to manage domains, servers, and group policy. • Used of IBM BigFix console to streamline the deployment of software and security roll outs and fixes. • Administered routine maintenance of Xerox, Printronix, and various other printers, copiers, and scanners.

Charlotte, Nc, Us

• Developed sourcing and recruiting strategies designed to identify qualified candidates through various recruiting tools.• Utilized technical knowledge to accurately assess potential candidates’ skills and qualifications.• Evaluated candidates' strengths compared with clients' requirements by evaluating, screening and interviewing.• Negotiated wage rates and other terms and conditions of employment with potential candidates.• Kept record and organization of all steps throughout the hiring process.• Edited and reformatted resumes as necessary; adding relevant keywords to highlight potential candidates’ skills.

Piedmont, South Carolina, Us

• Tracked and managed inventory of 150+ computers, phones, and other technology.• Imaged and configured computers with proprietary software and distributed to end users.• Monitored company server and detected network inconsistencies.• Remotely diagnosed and repaired computers and technology.• Installed and trained personnel on new technology and equipment.• Assisted in the deployment of upgraded and new equipment. • Utilized Active directory to assign group policies and domain access.