Henry Westmacott Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

- Research, analyse, design and architect highly engaging, innovative and functionally rich SaaS technology for the online accommodation industry.- Support the product development cycle from strategic planning to overseeing tactical activities, and setting the product roadmap in order to achieve desired outcomes.- Creation & ownership of the product requirements and feature lists.- Manage product Roadmap and priorities in a fast changing environment.- Validate requirements for core products and identify areas of new development.- Lead the process of defining business requirements that align with SiteMinder’s business goals and are mapped against functional and non-functional requirements.- Create high quality wire frames and ensure the user interface requirements are optimized for the technical environment and web presentation.- Actively engage with all internal and external stakeholders to drive product development and communicate product updates.- Ensure the ongoing health and commercial viability of products, including assessment of new functionality and product refinements.- Conduct market research and analysis for potential new features, new products and enhancements, using multiple methods such as client feedback, consultation with internal stakeholders and competitor analysis.- Engage with external stakeholders on an ongoing basis to understand their needs and requirements and make this an integral part of solution design.

Sydney, Australia

- Focusing directly on key enterprise accounts & non-standard solution design & implementation for full spectrum digital transformation driven by business case & customer experience.

Sydney, Australia

- Subject matter expert for Oracle Hospitality cloud solutions including the Opera Enterprise Hotel Management Platform and Simphony Enterprise Point of Sale. Understand the business environment and practices along with competitor and partner solutions sets.- Provide solution engineering services to support sales opportunities across the JAPAC region by conducting customised demonstrations, presentations and proofs of concept, respond to request for proposals and conduct discovery sessions with clients.- Analyse customer’s needs and architect the best possible solution for the customer and Oracle.- Manage, lead, mentor and inspire a group of three talented senior pre-sales consultants across multiple geographical locations. - Build relationships with Oracle Partners to drive shared goals and deliver customer success.- Understand and contribute to Oracle product strategy, especially in the areas of technology adoption, integration and business intelligence.- Provide market feedback to strategy leadership that can be used to influence or provide feedback on product road map items.- Author requirements definition documentation to request evaluation of a requested non-core product customisation or extension application.- Articulate the value of the proposed Oracle solution in the context of the customer’s business problem and requirements; demonstrate competitive superiority and technical knowledge.- Develop and deliver sales training programs to up skill sales reps in areas of technical proficiency and solution selling. - Build compelling ‘One Oracle’ solution messaging, demonstrate the value of each component within the Oracle Hospitality product set.

Sydney, Australia

Sydney, Australia

- Develop group strategy and direction for customer technology including setting objectives, crafting roadmaps and developing implementation plans for rollout across 120 hotels in the Pacific.- Evangelise technology within Accor Australia through collaboration with senior executives, brand leaders, ownership groups and other key stakeholders to ensure common goals are defined and pursued.- Responsible for technology strategy and architectures covering broadband internet services, wired and wireless infrastructure, mobile guest service apps, digital signage, RFID solutions, VOIP and IPTV.- Communicate frequently verbally and in writing at conferences, ownership meetings and for development of PR, sales and marketing materials.- Lead technology pilots within the region and direct implementation programs.- Provide technical and commercial input for group tenders and evaluation of tender submissions.- Review and develop technology brand standards for the region.- Conduct audits, document findings and make recommendations.- Develop and grow strong working relationships with technology vendors in order to execute deals, drive service excellence and extract value throughout the life of the relationship.

Sydney, Australia

- Manage the deployment of application initiatives for Mirvac Hotels & Resorts 45 hotels including regional head offices. - Product owner responsible for installation and configuration of hotel systems including the Opera Enterprise Hotel Management Platform covering property management (PMS) and sales and catering (S&C) functions alongside MICROS point of sale (POS) systems.- Provide technical business analyst services to finance, sales, revenue management, operations and distribution teams to translate business needs into IT deliverables.- Responsible for integration with central reservations (CRS), sales force (SFA) and XML-based distribution platforms, working closely with the central systems and revenue management teams.- Technical project management for a wide range of group initiatives including system installations, upgrades, training and business process re-engineering initiatives. - Responsible for the design and delivery of formal presentations including workshops and training sessions focusing on new systems and upgrades to existing systems.- Define application and operating standards for the organisation and create end user documentation for the various systems deployed throughout the organisation. - Responsible for service delivery ensuring that internal help desk and 3rd party vendors exceed service level agreements and strong vendor relationships are maintained.

Sydney, Australia

- Install, configure, train and support the Oracle SQL based Opera Property Management System (PMS) and associated modules and interfaces.- Responsible for managing project timelines for product implementations; submit timely and accurate project status and other required reporting via communication channels.- Be familiar and adhere to the latest configuration, installation, training and support standards and procedures.- Responsible in conjunction with the Product Manager for regional quality assurance of new product / version releases prior to distribution in the Pacific- Assist in pre-sales efforts by distributing knowledge and awareness in shareable forms and to perform product demonstrations.- Liaise with subject matter experts in regional and corporate offices on client requests for product enhancement and development.- Work with internal support and product teams to ensure service level requirements are exceeded

London, United Kingdom

- Take inbound hotel reservations and enter into Fidelio Property Management System (PMS).- Drive revenue by implementing pro-active up-selling initiatives.- Completing daily, weekly and monthly reports.- Addressing customer feedback and special needs requests.- Oversee the effective management of group blocks.- Working closely with other departments to ensure a seamless sales and operations process.- Loading contracted rates into PMS and CRS systems in a timely and accurate manner.- Effectively managing travel agent allotments.- Controlling commission payments and credit limits.

Sydney, Australia

Sydney, Australia

Masters Of Business And Technology, Distinction

Subjects included; - Project Management - Information Systems Management - Accounting: A User Perspective - Business & Technology Law.

Bachelor Of Business In Hotel Management

Subjects included; - Sales, Marketing & Promotion for Tourism & Hospitality - Managing Organisations in a Global Context - Human Resource.

Certificate Ii In Information Technology

Higher School Certificate (Hsc)