Henry Wright Email & Phone Number

Led a team of 17 Service Sales Specialists to exceed revenue goals and grow service agreements for advanced medical systems. Spearheaded sales strategies, motivated team members, and drove client satisfaction.• Increased revenue from $31M in 2019 to a projected $100M+ by 2024 through strategic account planning and team development.• Exceeded annual operating targets by identifying opportunities for expansion within existing client accounts.• Implemented sales training programs, improving team performance, and increasing service renewals.• Developed key relationships with C-level executives, resulting in multi-year service contracts and increased client retention.

Oversaw a team of 4-5 Service Sales Specialists, focused on driving sales for new and existing business in the medical technology sector.• Achieved and surpassed quotas by implementing customized service plans for major accounts.• Led the team to win the CEO Winning Spirit Award for outstanding sales performance and customer satisfaction.

Tasked with achieving annual operating plan for new and existing business, in service agreements for complex, integrated and highly technological medical systems. • Presented with the CEO Winning Spirit Award.• Consistently ranked in the top 10% of sales professionals company-wide, earning recognition for exceptional sales growth.• Boosted service revenue by introducing a consultative sales approach focused on client needs.

San Jose, Ca

Challenged with achieving annual operating plan for new and existing business, averaging $16M in service agreements for complex, integrated and highly technological systems. • Developed unique process for adding new business to existing agreement for largest national veterinary client, increasing revenue and solidifying renewal agreement in 2013.• Met or exceeded quota 4 of 5 years, achieving 175% of quota in 2011, winning President’s Award (Top 5% of field team) and awarded Healthcare Hero Certificate for Growth.• Researched customers’ history, listening to current needs and delivering appropriate solution, increasing retention 5% annually. • Built run-to revenue plan on current and new business, forecasting within 10% of quarterly call-up.

San Francisco Bay Area

Challenged with achieving annual $13M quota in service agreements. Contacted customers via e-mail, phone or on-site as needed. Shared key team processes for increased productivity. Collaborated with other departments ensuring continual customer satisfaction.• Developed strong client relationships using CRMs tools such as salesforce.com, exceeding quota 5 consecutive years.• Presented new service offerings to entire team, increasing revenue and productivity of responsive service team.• Constructed weekly game plan of outbound calls and updated CRM daily, achieving 100% customer touch rate.

San Francisco Bay Area

Challenged with delivering $12M in service agreements on low-end ultrasound as well as driving process improvements.• Presented with Management Award for Top Revenue Booster with VOP of 6.5%, as part of Western team, collaborating on key deals in region.• Collaborated with team, presenting to management, benefit of electronic signature on service agreements, producing estimated savings of $10K – $20K per quarter in productivity and reducing postage and shipping cost.

San Francisco Bay Area

Contacted current customers with expiring warranties or agreements for renewal, reviewed daily sales report for delivery dates, e-mailed install specialists delivery details and managed vacation / attendance schedule.• Presented with Outstanding Achievement Award for Leading Installation (achieved 100% on-time delivered installs) after first quarter on job.• Coordinated delivery and installation of new equipment between shipping, customer and installer, ensuring cross-team collaboration, promoting customer satisfaction and solidifying high customer retention rate. Led to increased capture rate of service agreements for units at time equipment was purchased.

Menlo Park, Ca

Responsible for supervising half of the customer service group in their daily and long term duties. Acting supervisor in the asbence of the supervisor. Responsible for maintaining adherence to client contractual requirement for 22 of the companies 45M of revenue.

San Jose. Ca

San Jose, Ca

Bachelor Of Science (Bs), Business Administration And Management, General

Activities and Societies: Football Team, Annual Summer Staff Olympic, Intramural Basketball, Summer League Softball

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Track and Field, Football Team, President of the Black Student Union