Michael Henshaw Email & Phone Number

United Kingdom

Role Overview - Supporting global Avecto employees through hands-on and remote IT support, liaising with vendors on support and billing issues, negotiating purchasing with suppliers, implementing large scale projects including office moves.Transitioned into a Project role, managing complex projects. Creating project plans, delegating tasks, and keeping key stakeholders up to date.Key Achievements • Skype for Business worldwide rollout with a managed service provider• Office 365 Skype for Business worldwide rollout including full number porting of all offices• Upgrade of full Virtual estate MS 2012 – MS 2016 including domain controllers and file servers.• Joint project of Veeam backup and replication for all offices as part of the DR plan• Tested and implemented a sales calling platform within Salesforce liaising with Sale operations.• Implemented a secure SFTP transfer for customers and support engineers• Microsoft Hub management and troubleshooting • Chairing team scrum meetings making sure tasks are complete and projects are on track within the business goals• Creating relationships with 3rd party suppliers.• Added additional benefit tool kits within Microsoft's Gold Partner network for multiple offices

Role Overview - My role was to provide 1st - 3rd line remote and onsite support for internal and external users at all managerial and operational levels across multiple sites, contributed to a diverse range of challenging IT change projects.Technical Environment: MS Win 2003, Win XP, Vista, XP, Win 7; VMware, Veeam, Avaya, Symantec backup, SQL,Key Achievements• Undertook the full specification and installation of a UPS system for 3 large business critical servers rooms • Relocated and set up of systems for New York office within 2-week time frame 50 + users• Transition of Californian office systems and staff to larger premises, including organising delivery of server kit, testing, and coordination of activities between project managers and the UK network team.• Hybrid exchange mailbox migration to Office 365

Cheadle Manchester

Provided technical guidance to IT Helpdesk, and supported Head Office in the resolution of hardware and software issues

Cheadle Manchester

Provided remote/desktop support for 1500 users across UK and European sites, supported MS Win 2003 servers and XP Pro desktops. TCP/IP, Firewall, VPN and Terminal Service configuration