Responsible for managing a team of Subject Matter Experts (SMEs) within GBS Supply Chain Management for Diagnostic Imaging. Duties of the team include managing market escalations, troubleshooting SAP transactional defects, process improvement utilizing a variety of Lean methodologies, collaborating with the market + global GBS on new product roll out and process integrations, as well as training and audit support.

► SERVE AS A TRUSTED EXECUTIVE LEADER - currently serve on the PLI’s executive team. Designed and implemented an organizational structure that best supports programmatic, administrative and leadership needs. Work closely with department leads & executive team to optimize and improve internal processes.► FINANCIAL OVERSIGHT– Oversee budgeting, financial forecasting, cash flow and coordination of annual audit process, working closely with third party providers, PLI’s executive leadership team and the Board. ► TECHNOLOGY OVERSIGHT– Champion technology initiatives for adoption throughout the organization with a goal of continuously developing and improving systems. Drive efficiencies within Salesforce in recruitment, program administration, financial reporting & fundraising and guide future investments that create value and solidify best practices.► PEOPLE, HUMAN RESOURCES, & CULTURE OVERSIGHT– Drive enthusiasm for the PLI mission and foster a positive and trusting culture that supports teamwork, accountability, and open communications. Manage all human resource functions, including HR policies, procedures, and best people practices; oversight of benefits selection and open enrollment; guidance and support to leaders on employee relations matters; support hiring, onboarding and employee training and professional development and performance management.► GROW AND LEAD A HIGH-PERFORMING TEAM– Provide leadership, development and day-to-day oversight for administrative department directors (as well as marketing & alumni engagement department directors) and third-party accounting, finance, payroll and IT service providers. Promote a culture which supports PLI’s mission, drives employee engagement, prioritizes collaboration and fosters a “work smarter, not harder” approach. Lead team to build trusted relationships with both internal and external constituents and stakeholders.

Enhance the operational efficiency of ministry by providing ongoing training, data insights, technical systems consulting and oversight of administration of church management software tools. Direct and oversee the Data & Systems department and provide advice & guidance to ministry teams on process management, process improvement, and strategy execution. Oversee and manage the budget & budgetary process for the Operations department. Inspire a best-in-class culture of continuous improvement that empowers colleagues and enables processes to function efficiently & effectively for the entire organization, including finance, HR, and IT. ► Designed the church database, managed all software applications, and utilized Power BI to develop visualizations.► Analyzed process performance and consulted with & presented results to ministry teams, church leadership, and key stakeholders for incorporating necessary changes to eliminate errors.► Developed over 60 SOPs to resource staff with streamlined workflows to centralize efforts► Directed efforts in data cleanup & integrity to move our third-party data “report card” score from “Poor” to “Excellent”

Spearheaded all facets of guest service activities to improve guest experience. Developed, implemented, and managed all systems for the campus, as well as supervised overall day-to-day campus operations. Executed impeccable processes for leading staff, delivering training, and implementing policies to enhance the experience of guests and all ministries. Key Accomplishments: ► Grew groups ministry from 3 active groups to 35 active groups by recruiting talented group leaders.► Accomplished campus growth from ~350 to ~1100 people in 2.5 years, while functioning as a central guest experience leader.► Successfully grew the guest experience team from 35 to 175 volunteers over the course of 2 years to improve the weekend experience

Complied with regulatory standards for the maintenance of licensing footprint for 12 states focusing on refinance and purchase transactions for residential mortgage loans. I have developed trustworthy relationships with clients by providing the best loan services and customized loan programs as per the client’s needs in accordance with state/federal regulations. It was my role to communicate necessary information with clients via phone calls and email while maintaining enduring relationships.Key Accomplishments:► Recognized by the top management for completing overall assigned operations on time within a fast-paced environment.► Accomplished 100% client satisfaction by identifying and resolving issues in an expedited manner.

Collaborated with top management of hospitality industry establishments for developing and implementing databases and SQL-based point-of-sale systems, as well as providing technical & user training to staff. Forged strong business relationships with clients by delivering projects as per specific customer needs through a robust 14-step implementation process, while managing up to 10 projects simultaneously. Coordinated with customers for troubleshooting and resolving software support tickets.Key Accomplishments:► Oversaw up to 10 projects of programming and training in a month while coordinating with customers for modifying systems according to requirements. ► Developed point-of-sale systems through the implementation of a complex 14-step process.

At M.L.Rose Craft Beer & Burgers, I served as General Manager. I headed all administrative operations of Human Resources, including staff interviews, evaluations, selections, recruitment, and documents verification along with bi-weekly payroll processing. I have managed employees of all ages and backgrounds, inspiring them to excel in career by capturing growth opportunities. Specified business needs and forecasted daily, weekly, and monthly sales for increasing labor performance, profit, and revenue generations.Key Accomplishments:► Planned and organized weekly schedules, while leading a team of more than 50 staff members. ► Offered executive-level assistance to higher district managers aimed at improving operational efficiency through company financial reviews and individual store assessments.