Herbert Latham Email & Phone Number

New York, NY, US

• Managing enterprise and strategic accounts, overseeing the onboarding and integration of complex SEO products across multiple teams on both the customer and internal sides to ensure seamless adoption.
• Collaboration with key stakeholders to understand customer priorities, align Botify’s SEO solutions with their roadmaps, and deliver on strategic business objectives for long-term organic search success.
• Leading performance tracking and reporting efforts, coordinating with internal teams to provide customers with actionable insights that drive value and optimize organic search strategies.
• Acting as a trusted adviser, delivering feedback on customer experience and feature requests to internal teams, while advocating for customer needs to enhance service offerings and satisfaction.

San Francisco, California, US

• Led the onboarding process for new customers, providing comprehensive training on SEO tools and strategies, setting clear expectations, and developing long-term success plans to align with client business objectives.
• Coordinated monthly SEO deliverables for multiple clients, ensuring timely execution of optimization strategies, keyword research, and content recommendations to meet performance goals.
• Served as the voice of the customer, proactively gathering feedback, addressing concerns, and collaborating with internal teams to tailor SEO solutions that drive customer satisfaction and retention.

Boston, Massachusetts, US

• Partnering with internal stakeholders to bring clients online through coordination of training and go-live support
• Communicating barriers to business objectives to leadership and making recommendations
• Working with multiple organizations within the company to develop, maintain, and improve processes surrounding work flows
• Driving Salesforce and Cloud Coach utilization internally through product education and adoption
• Reporting on client support, employee data, and other key metrics to gauge organization’s performance

Boston, MA, US

• Providing support to Talent Acquisition team with scheduling of interviews across 9 offices, both U.S. and International
• Responsible for onboarding process for employees; processing new hire paperwork, verifying identity and work authorization in compliance with I-9 requirements, and entering employees into all systems
• Benefits administrator, communicating benefits plans during initial eligibility, processing changes in benefits selections, and first point of contact for all benefits questions
• Inputs all payroll and HR changes while working with Payroll department to process pay periods

Boston, MA, US

• Bringing on 50+ new employees each month and entering them into multiple systems
• Creation of wellness events including flu shot and dental check up clinics
• Planning and coordination of monthly company-wide new employee orientation
• Benefits administration for domestic and international employees, including life and health insurance
• First point of contact for payroll and benefits related questions
• Ongoing systems auditor for employee start dates, terminations and I-9 compliance

Washington, DC, US

• Sergeant/E-5
• Instructed and certified junior crew chiefs in high stress situations
• Led lectures and instructional classes on a weekly basis
• Worked with a team to execute various combat and support missions in Afghanistan