Herbert Latham Email & Phone Number

New York, Ny, Us

•Managing enterprise and strategic accounts, overseeing the onboarding and integration of complex SEO products across multiple teams on both the customer and internal sides to ensure seamless adoption.•Collaboration with key stakeholders to understand customer priorities, align Botify’s SEO solutions with their roadmaps, and deliver on strategic business objectives for long-term organic search success.• Leading performance tracking and reporting efforts, coordinating with internal teams to provide customers with actionable insights that drive value and optimize organic search strategies.•Acting as a trusted adviser, delivering feedback on customer experience and feature requests to internal teams, while advocating for customer needs to enhance service offerings and satisfaction.

San Francisco, California, Us

•Led the onboarding process for new customers, providing comprehensive training on SEO tools and strategies, setting clear expectations, and developing long-term success plans to align with client business objectives.•Coordinated monthly SEO deliverables for multiple clients, ensuring timely execution of optimization strategies, keyword research, and content recommendations to meet performance goals. • Served as the voice of the customer, proactively gathering feedback, addressing concerns, and collaborating with internal teams to tailor SEO solutions that drive customer satisfaction and retention.

Boston, Massachusetts, Us

•Partnering with internal stakeholders to bring clients online through coordination of training and go-live support•Communicating barriers to business objectives to leadership and making recommendations •Working with multiple organizations within the company to develop, maintain, and improve processes surrounding work flows •Driving Salesforce and Cloud Coach utilization internally through product education and adoption•Reporting on client support, employee data, and other key metrics to gauge organization’s performance

Boston, Ma, Us

•Providing support to Talent Acquisition team with scheduling of interviews across 9 offices, both U.S. and International•Responsible for onboarding process for employees; processing new hire paperwork, verifying identity and work authorization in compliance with I-9 requirements, and entering employees into all systems•Benefits administrator, communicating benefits plans during initial eligibility, processing changes in benefits selections, and first point of contact for all benefits questions•Inputs all payroll and HR changes while working with Payroll department to process pay periods

Boston, Ma, Us

•Bringing on 50+ new employees each month and entering them into multiple systems•Creation of wellness events including flu shot and dental check up clinics•Planning and coordination of monthly company-wide new employee orientation•Benefits administration for domestic and international employees, including life and health insurance•First point of contact for payroll and benefits related questions•Ongoing systems auditor for employee start dates, terminations and I-9 compliance

Washington, Dc, Us

• Sergeant/E-5• Instructed and certified junior crew chiefs in high stress situations• Led lectures and instructional classes on a weekly basis• Worked with a team to execute various combat and support missions in Afghanistan