Arthur R. Email & Phone Number

New York, Ny, Us

New York, Ny, Us

- Stood-up a Solutions Engineering within the Professional Services Team to cater to technical client relations at Botify.- Organized and created efficient team workflows to help the growing demand of custom javascript optimizations leveraging Botify's Activation product suite to increase SEO ROI of Botify's customers.- Managed a team of senior developers working on complex JS scripts for integrations and delivery creative SEO optimizations on customer websites.- Created and currently leading a operation platform leveraging JIRA to manages onboarding task, technical requests and mission critical investigations between Account Management, Professional Services, Support, Product & Engineering teams.- Increasing team efficiency by leveraging JIRA data to create actionable dashboards and operational tools. - Coordinating technical activities across 3 continents with a team of 150+ participants in a growing CX organizations.- Leading the team through new product technical integrations and incoming requests completions.

New York, Ny, Us

- Oversee the growth of the Technical Support Team for Botify US operations.- Develop internal communication channels to facilitate dialogue between CX and Product/Engineering Teams.- Manage large scale Account & Platform Incident resolutions.- Facilitate the rollout of new products releases within the organization.- Work with the DevOps team to monitor accounts & platform health.

New York, Ny, Us

- Help bridge the Atlantic gap between US based CX/PS teams and a French based Engineering and Product teams. - Work with the technical teams to anticipate and prepare for new product feature releases and their impact on the Tech Support incident tickets run. - Assess and help manage the resolution of incidents related to platform releases or downtimes from cloud computing partners (AWS, GCP/BigQuery, etc...) which can impact the platform performance.- Assist the CX team in managing key client accounts satisfaction by prioritizing project issue resolutions hand in hand with the Engineering and DevOps teams.- Manage internal tools creating projects with the aim of increasing efficiency of CX/PS teams.- Own the expansion of the US Tech Support team hiring process to absorb the expanding Botify US client base.- Help identify and offer plans to ameliorate internal processes that need review as to allow for faster resolutions of TechSupport/Account management tasks. - Own the onboarding of SEO managers teams from Large-Cap US based Company Accounts.- Work on creating stable data ingestion pipelines using Python and Shell/Bash scripts and participate in managing clients data on Linux servers.

New York, Ny, Us

- Assist with onboarding clients to the Botify Log Analyzer by parsing & reformatting server logs (APACHE, IIS, JSON, CSV) working with CDNs (Cloudflare, CloudFront, Fastly, etc..) log delivery methods. - Creating Python and Bash/Shell scripts to manage the ingestion of web logs data.- Manage data transfer using S3 buckets & FTP/SFTP protocols- Help enable SSO security logins with high level technical counter part teams.- Launch & assist clients with website crawls using Botify SiteCrawler for clients to better understand their website's SEO.

New York, Ny, Us

Web Development Consultant on Maxymiser Retail Vertical Team:- Develop A/B testing script on clients' website's using the Maxymiser engine- Script development in Javascript, HTML, CSS- Perform platform client on-boarding (Best Practices, Demonstration, Advanced Scripted Solution Training)- Investigate & Debug issues related to the platform and clients' coded scripts. - Create full front-end components for our clients' web pages (Mobile Menu, Search Bar, HeroBanner...)- Provide clients with input on design changed on webpages- Setup data gathering JS scripts for metrics gathering- Certified in Oracle Maxymiser (master level) and Oracle Content Marketing (master level)- Manage platform ticketing service system - Contribute to building the team's knowledge base repository

New York, Ny, Us

- Worked on the development of hydroponic farm data collection system using Python and JavaScript in running on RPi computers.- Managed key farm components (Ph levels, electric conductivity, and temperature) through the development of hardware and software infrastructure.

New York, Ny, Us

Financial Technology Services - Enterprise wide Risk & Portfolio data management tools and managed services forInstitutional Buy-Side Financial investors- Execute sales campaigns - Lead prospection and generation (Cold-calls, Email campaigns and follow-ups)- Market Research on Financial Services firms- Create marketing content for an increase in visibility within the Financial Technology universe- Create and maintain of an online internal news feed for company international sales team- Researched Financial Regulations (Dodd-Frank, BASEL II&III, Solvency II)

- Aggregated and synthesized user feedback and liaised with developers for many application iterations and worked with a foreign application development team in Pakistan- Managed the creation of the company website, liaising with senior management

New York, Us

French business networking community - offline & online (FrenchFounders.com)- Managed the company’s social media outlets (Facebook; Twitter; LinkedIn)- Conducted executive-level linkage between members of the network- Designed and crafted networking event materials using Photoshop- Negotiated and advanced the corporate partnerships of FrenchFounders for the Members Benefit program

New York, Ny, Us

- Created a market research of competitor online magazine on social media exposure (FB, Twitter, Google+) - Assisted in the creation of a survey directed towards the magazine’s members, including the request for proposal sent to survey companies- Led the development of the social media community (FB, Twitter, Pinterest) - Conducted competitive analysis of newsletters and emails to subscribers- Analyzed missed sales opportunities for the advertisement spots on website

New York City, New York, Us

- Consulting Services to French companies seeking business in the U.S- Researched digital & social marketing start-up as prospective clients- Created the White Paper marketing materials for the Company- Designed company’s brochures

Paris, Fr

- Reviewed and improved a CPI Model (Excel) for the Treasury Inflation Protection Security desk- Shadowing the US Treasury Securities trading desk and TIPS desks- Reported daily market news to the trader I shadowed during the Debt Ceiling Crisis of 2011

Bachelor Of Arts (B.A.), International/Global Studies

Fullstack Development

Javascript Bootcamp, Javascript

Hight School Diplomat, French Baccalauréat In Economy And Social Science