Andy Hawkins Email & Phone Number

Chicago, Illinois, US

I drive the overall evolution of the Sprout Community!-Responsible for defining and driving the Community strategy, requirements, and roadmap-Establishes, nurtures, and facilitates meaningful connections and engagements with our customer audience-Collaborates with internal and external teams to find unique community solutions-Measures the impact of.

Foster City, California, US

• Managed the day-to-day operation of the community: owned the look and feel of the website; updated the home page with interesting information and graphics; sent weekly Community News emails; built reports in.
• Led the development of new platform functionality by working with IT to provide clear requirements and then thorough testing before deployment.
• Scheduled, produced, and handled post-production of webinars.
• Interacted with customers online and facilitated their engagement, thereby growing the number and participation level of customers in the Exabeam community.
• Ensured that all technical questions were answered. Identified, acknowledged, and rewarded the key contributors.
• Documented processes to ensure we operated consistently as we grew.

Austin, Texas, US

• Drove overall user adoption and engagement in the social enterprise by assessing and maximizing the platform's existing features and functionalities while identifying and implementing new ones (Igloo).
• Created and executed strategy for measuring engagement within the platform.
• Worked with IT, program management, and communications colleagues to execute any new integrations/feature rollouts within the platform while phasing out comparable products/programs within Indeed's landscape of tools.
• Worked with the communications team to ensure that the platform's features/functionalities roadmap aligned with our content strategy for the platform.
• Worked with the communications and creative teams to ensure consistency of look/feel/branding across the platform.
• Promoted the rollout of new features/functionalities to users and drove engagement with those features/functionalities on an ongoing basis.

Toronto, ON, CA

• I ran Thomson Reuter’s Jive-based intranet.Strategy
• Roadmaps
• Use Cases
• DevelopmentManagement
• Vendor Relationships
• Internal Technical Resources

King Of Prussia, PA, US

• I led all things technical in Qlik Community, a Jive Community with over 100,000 users.Development
• Worked closely with Web Team and Community Manager to create the best solutions
• Coded complex plugins, widgets, and addons for customization in the communityAdministration
• Led all vendor interactions - technical case creation, issue resolution, and ideation
• Responsible for community user issuesStrategy and Marketing
• Worked with Community Manager on finding the right design and technical flow of the community

• Successfully engaged a corporate executive team in using, implementing, and valuing online communities and social business
• Spoke in front of audiences of over five hundred at national community conferences
• Drove adoption and engagement in an internal online community
• Created, managed, and administered a Jive-based social business community
• Strategized and defined the value of social business to the corporate stakeholders and the executive suite, including ROI.