Helpdesk Technician
Israel
Functions as a 'Help Desk' representative ● Answer various levels of information technology questions from users demonstrated by monitoring and maintaining request/resolution information● Performing daily, weekly, monthly maintenance backups/restorative exercises (Backup Exec), reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning (Ensuring overall server configuration integrity)● Provide Sys Admin Support as required to maintain user accounts, DNS,DHCP, WINS, etc. and maintaining connectivity to the internet and VPN to Area office ● Support and maintain network hardware, network Operating Systems, and Compassion system applications● Identify, isolate and repair computer equipment showing wear and tear as well as during preventative maintenance routines.