Heru Saputra Email & Phone Number

Jakarta Selatan, Jakarta Raya, Indonesia

Maintenance of IT Infrastructure and Support Devices- Setting up and Managing User Access to Printers with Card Readers in Q3 Task: Configure and oversee user access to printers using card readers during the third quarter.- Maintenance and Replacement of Access Door Devices in Q3 Task: Perform maintenance tasks and replace Access Door devices during the third quarter.- Implementation of New Devices and Maintenance of IT Equipment during Office Relocation to Permata Senayan in Q3 Task: Execute the integration of new devices and ensure the upkeep of IT equipment during the office relocation to Permata Senayan in the third quarter.- Troubleshooting User Laptops, Error Resolution, and Application Installation as per User Requests Task: Address laptop issues for users, troubleshoot errors, and install applications based on user requests.- Checking and Testing New Devices such as Laptops, Printers, and Tablets Task: Conduct thorough checks and tests on new devices including laptops, printers, and tablets.- Reporting and Documenting Work through Jira Tickets Task: Generate reports and document all tasks through Jira tickets for proper tracking and documentation purposes.Support Tim Operation- Checking and preparing devices for GokoHub Bodok such as laptops and POS devices in Q3.- Support the transfer of the Soetta Warehouse and device settings such as CCTV transfers and ensure optimal operation in Q3.- Coordinate with the Warehouse team to install Barcode printers in all Warehouses on admin laptops remotely in Q3- Arrangement and delivery of Barcode Printers and label paper to all Warehouses in Q3Support Tim Commercial Corporate And Retail- Preparing and testing devices for SMRO infrastructure needs such as laptops, access points, routers and telephones for SMRO (Solusi Sahabat Akurasi) in Q3.- Preparing and testing new devices for POS such as receipt printers, POS laptops and cash drawers in Q3

Jakarta Selatan, Jakarta Raya, Indonesia

Project 2022-2023:- Implement Macrium Reflect for Cloning System, improvement speed installation 50% from scratch- Implement Asset IT Management with GLPI- Implementation IT Equipment Event Townhall Gokomodo for publication corporate- Implementation IT Equipment (CCTV, Printer, Laptop, Internet) for New Warehouse Gokomodo a.Suryaadi-Sumatra Selatan (April 2022) b. DabukRejo-Sumatra Selatan (Okt 2022) c. Marga Mulya-Sumatra Selatan (Okt 2022) d. Sumedang - Jawa Barat (Aug 2022) e. Indramayu - Jawa Barat (Feb 2023) f. Purwokerto - Jawa Tengah (April 2023- Centralization Printer and Sharing Printer with Printer RIPSManage Operation:•Manage 300++ Laptop and Asset IT•Manage, Build, Maintenance IT Equipment 15 Warehouse Regional for multiple location in Indonesia•Purchassing and Cost Estimation for any Project IT Infrastructure•Troubleshoot any IT related problems, especially Hardware and IT systems, this includes: Laptop freeze, printer not connected, slow internet connection, etc• Sizing and assesment laptop requirement•Setup new laptop from scratch or setup by clonning system with deploy standar install apps under 1 hour•Assesment Requirement Installation CCTV: Position, Hardware, Spec •Installation System CCTV cameras,cable,DVR,power supply connect through internet• Install hardware with IT infra Lead to configure: Routers,Switch,Access Points, Cabling,Internet• Managing the company’s hardware IT asset, this includes: Handling IT asset deployment, including Laptop handover to the user, making sure they complete the detailed IT asset handover form. • Day to day Operations Reporting Escalating tasks that cannot be handled by IT infrastructure staff to lead Resolving tasks delegated from IT infrastructure lead Checking requests or issues need to be solved in email or phone Troubleshoot daily hardware(laptop,internet,printer) issues Documenting works in the Jira Service Management Helpdesk

Leading line communication and equipment rental company based in Jakarta and Bandung.• Lead a team of 3 to mobilized end to end webinar project "Event Literasi Digital Kominfo" by Ministry of Communication and Information Technology for 5 days a week in 7 months.• Perform set up, calibrate, operate, monitor, and maintain online broadcast by using 3 software such as Vmix, Zoom, Youtube.• Centralize the online streaming preparation to run on time with 100+ participants per day, 15000+ total participants across West Java and successfully maintain the accuracy rate by 90%.

A company that engaged in buying and selling Electronics and Brackets.• Serviced 8+ computer errors per day for both hardware and software such as database error, windows, wifi server and PC troubleshoot with satisfaction rate 9/10.• Set up 200+ computer hardware and software from stratch for 9+ corporate clients.• Set up a gaming computer hardware for personal client with total equipment budget up to IDR 50 Million.• Resolved troubleshooting of every computer user under 24 hours with customer satisfaction rate 8/10.

Leading providers of Enterprise Information & Communication Technology.• Worked closely with 7 members to monitored 25+ computers per day for 3 hours after working hour.• Updated the computers hardware and software once a week. Several software I updated; Microsoft Office, Adobe Photoshop, Corel Draw, Outlook, and Email.

Bachelor'S Degree, Teknik Informatika

High School Diploma, Computer And Informatics Engineering