Heather Hauser, Pmp Email & Phone Number

Remote

Remote

• Responsible for managing, directing, and overseeing the operations and administration of assigned projects and programs. • Utilized PMP methodology to coordinated activities with Project Coordinators, department leaders, service engineers, consulting engineers and other project staff. • Provided visible leadership, accountability and authority over high profile projects and programs delivered to clients as well as help to develop new opportunities for future business. • Lead projects to completion while managing resource and financial budgets for projects ranging from $10K to $2 Million. • Exhibited a high degree of initiative in resolving problems encountered and developing recommended solutions throughout the project lifecycle. • Monitored and maintained client and internal project executive expectations with regular communication to ensure project satisfaction. • Identify and assemble internal and external resources as a project team to implement the project plan, when required.• Performed billable on-site and/or remote Project Management for multiple clients.• Manage multiple projects simultaneously.• Assisted in the authoring of Statements of Work (SOWs), respond to RFPs when requested.

Remote

• Oversee multiple high profile projects in different industries• Assist sales team to determine the level of effort for all teams involved• Aid in developing scope/price documents• Run training sessions on multiple internal tools and processes• Monitor workflow and adjust timelines as needed.• Develop status reports, cost estimates, and resource plans.• Develop technical process documents for technicians to follow during deployments.• Manage Customer deliverables and multiple different tracking solutions (TrackiT, SharePoint)• Manage multi-site deployments for fortune 500 companies.• Manage multiple field teams and vendors for large scale deployments.• Work with vendors for scope and pricing.• Manage all financial documents pertaining to projects.

Remote

Founded in 1989, Mainline began by offering information technology solutions and consulting in IBM midrange markets. Today, Mainline offers comprehensive technology solutions encompassing server, storage, software, application solutions, services and even financing.Project Manager• Manage projects from design phase through final implementation as well as ensuring that the projects are aligned with IT strategies• Develop project concept and feasibility documentation, when required • Create and manage project plans; manage project to project plan, when required• Manage project scope including documenting all change order requests on assigned projects• Make and communicate tactical decisions as necessary when balancing questions between cost, schedule, technical functionality and quality• Monitor day-to-day development performance of engineer team against project schedule• Identify and assemble internal and external resources as a project team to implement the project plan, when required• Performed billable on site Project Management for multiple clients• Supervise project resources to achieve project goals, including third party vendors• Complete project in accordance with timeline, quality and client budgetary constraints• Communicate regularly with clients regarding project goals, objectives, deliverables, plans and status• Communicate effectively with stakeholders and Account Executives to ensure a solid communication plan• Manage multiple projects simultaneously• Approval of resource timesheet and expense reports• Finical Management of each project to ensure profitability• Performed PMO Managerial duties to include Project assignments to PMs, exception reports, led non-compliance and project review meetings.

Tampa/St. Petersburg, Florida Area

Project Manager for a FL based system integration companyCompServ was acquired by Mainline Information Systems July 2008

Tampa/St. Petersburg, Florida Area

CRM Administrator • CRM Administrator to Salesforce.com.• Personally customized, ran and maintained Salesforce.com for all of Corporate Outside sales team.• Provided end user training on the CRM tool for trainers and managers.• Installed, upgraded and maintained the company CRM tool (InForeveal) and database.• Project Manager for the task of updating and releasing the company’s current CRM tool to roll out to the entire company..Command Center/Database Reporting Analyst• Configured routed paths for 800 numbers through Nortel Networks.• Configured and maintained skillsets for each department.• Created and ran symposium reports for each division.• Ran and created all sales reports through Crystal Reports Version 9.• Created and maintained databases with Access 2003 before we installed a Data warehouse.• Linked all existing databases to pull one report that was given to all managers and executives.• Posted reports with Microsoft Reporting Services.• Ran daily reports for all sales divisions with brief synopsis of my findings.• Installed, ran and maintained the company predictive dialer - Sundial Technologies.MIS Technician• Assisted in daily helpdesk activities supporting company reps and managers.• Familiar with network management tasks, including user and security administration, file/directory access and remote access though VPN (Virtual Private Network).• Working knowledge of routers, switches and hubs.• Hardware/software configuration, support and services.• Performed a wide range of troubleshooting and repair work, including hardware replacement and file restoration. Technical Support• Supported, diagnosed and troubleshot problems for end users enrolled in any of the 7 universities and customers of CPE/CPA software.• Quality Assurance – Tested all CPE/CPA designed software for bugs before product release.• Provided explanations for clients and demonstrated appropriate facets of system/software.

Mis, Mis

Activities and Societies: Basketball, Volleyball Student Athlete - Volleyball and Basketball

Project Management Certifications, Project Management

Villanova University -Oct 2003 Certificate in Essentials of Project Management -Dec 2003 Certificate in Mastering Project Management -July.

Tech Drafting

Activities and Societies: Basketball