Heather Holleran Email & Phone Number

Greater Pittsburgh Area

At TiER1, we help organizations improve their performance by improving the performance of their people. We’re an award-winning, growing company that specializes in taking an initiative from idea to results, bridging the gap between "big picture" strategy and the "in the trenches" knowledge needed to make it happen. As a senior consultant, I:- Consult with clients to understand their strategic business objectives and opportunities to improve overall performance. - Design creative, interactive solutions to satisfy assessed learner needs and corresponding client’s business objectives.- Work closely with subject matter experts, project managers, and other stakeholders to ensure project success.- Manage delivery of projects, on-time, and on budget.We're pretty awesome. Check us out.

Consulted at U. S. Steel on the Organizational Change Management team supporting their global ERP system implementation. Partnered directly with internal business process team and functional team to design global business processes, developed process roadmaps, conducted gap analysis, and defined and mapped organizational roles. Conducted needs analysis based on gap in "as-is" and "to be" for both systematic and manual processes and job functions. Researched and created training curriculum to support business objectives including ILT, WBT, simulations, and job aids.

Managed the analysis, design, development, implementation, and evaluation of all field training and incentive initiatives for 25,000 American Eagle and 2,800 Aerie store associates to achieve organizational objectives. Worked cross-functionally to blend selling skills with seasonal product knowledge through weekly videos. Supervised three direct reports.

Managed the analysis, design, development, implementation, and evaluation of all field training and incentive initiatives for 25,000 American Eagle associates to achieve organizational objectives.

Expanded e-learning curriculum to 78 e-lessons and the audience to include corporate users. Conducted a 5-month temporary assignment supervising the Communication Department and two direct reports during the busiest communication season.

Developed and implemented a curriculum of 33 e-lessons, the platform, and rollout plan for field-wide learning management system with a cross-functional team of internal and external business partners within 9 months.

Developed seasonal sales and product training in print and video training mediums. Created associate training and materials for launch of customer loyalty program.

Conducted all administrative duties for the training department.

Bachelor Of Science In Business Administration, Communication Management

Associate'S Degree, Business