Haleigh H. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Schedule appointments for patients using electronic medical records (EMR) systems such as Tebra.- Verify and clarify insurance benefits both internally and with patients via phone, provider/payer portals, and other electronic confirmation. - Attend to doctor(s) needs in areas such as re-credentialing, insurance correspondence, claims information, and patient communication.- Ensure accurate insurance(s) on patient accounts for clean claim billing.- Collect necessary patient liability such as co-payments, co-insurances or self-pay while ensuring compliance with HIPAA regulations.- Assist medical staff with administrative tasks such as prior authorizations, filing, faxing, and scanning documents.- Re-construct and streamline medical records keeping processes to ensure privacy and easy accessibility for office staff.- Manage both in-person and phone inquiries, providing accurate information and directing calls appropriately while using programs such as GSuite and Microsoft Office to document.

- Developed and maintained a robust pipeline of qualified leads using a CRM.- Completed 80-120 cold outreach a day including calls, email campaigns, and social media.- Collaborated with account executives to ensure smooth handoff of qualified leads, resulting in an increase in conversion rate.- Stayed up-to-date on industry trends and competitor offerings to better position the company's products.- Actively participated in sales training and development programs to improve sales skills and techniques.- Researched and contact potential B2B leads to book qualified sales appointments that were mutually beneficial for both companies.

- Lead and motivated a high-performing contact center team to consistently exceed customer satisfaction goals.- Drove key performance indicators (KPIs) such as first call resolution (FCR), average handle time (AHT), and customer satisfaction score (CSAT).- Implemented process improvements to optimize workflows and increase team efficiency.- Handled complex customer inquiries and escalated complaints with empathy and professionalism.

Bachelor Of Arts - Ba, Business Administation And Marketing

Associate'S Degree, Business Administration And Management, General