Michael Hicks Email & Phone Number

Somerset, New Jersey, United States

I lead the design and deployment of AI infrastructure solutions across the organization, ensuring alignment with business goals at every step. In this role, I closely collaborate with field sales teams to gain a deep understanding of customer needs, which allows me to propose AI infrastructure solutions tailored to their specific requirements. Additionally, I serve as the technical lead during the sales cycle, offering guidance and expertise to drive enterprise-wide AI initiatives.Beyond this, I develop comprehensive reference architectures, document strategies, and provide critical technical leadership to junior architects. I also took on the responsibility of mentoring technical teams, ensuring that all AI solutions we deploy are both scalable and high-performing. Through these efforts, I create impactful, long-lasting infrastructure solutions that align with the organization’s strategic objectives.Some of the notable accomplishments in this job role include:• Successfully mentored technical delivery teams, improving AI project execution and customer satisfaction• Spearheaded the development of the AI Center of Excellence, leading to improved AI project outcomes.• Secured critical vendor participation and funding for the AI lab environment.

Somerset, New Jersey, United States

I actively engaged with client executives to design comprehensive IT solutions that addressed their unique business challenges. Serving as the liaison between clients and SHI's subject matter experts, I worked to ensure that both business and technical objectives were fully aligned. In this capacity, I drove the development of multi-faceted solutions, always keeping SHI's strategic goals in mind.Additionally, I developed detailed technical documentation to support service positioning, providing clarity and structure around our offerings. To further enhance our approach, I conducted training sessions for sales teams, equipping them with the knowledge of product offerings and the latest technical trends. This combination of client engagement, solution development, and team education helped deliver results that aligned with both client needs and SHI’s overall strategy.Some of the notable accomplishments in this job role include:• Successfully led several high-impact enterprise projects, translating client needs into innovative solutions.• Enhanced customer experience through strategic engagement and solution development.

Somerset, New Jersey, United States

In my role within the presales team for SHI's Global Sales division, I provided expert guidance and support to Fortune 250 clients. I took the lead in designing and implementing comprehensive solutions that effectively addressed a wide array of customer requirements, seamlessly integrating people, processes, and technologies.Throughout this experience, I spearheaded customer-facing initiatives that spanned a broad range of technologies, including datacenter management and virtualization. Notably, I began our AI deployment efforts in 2022-2023, positioning our clients to leverage cutting-edge technology for enhanced performance and operational efficiency. My focus has always been on ensuring that each solution not only meets immediate needs but also aligns with our clients’ long-term business objectives.Some of the notable accomplishments in this job role include:• Played a pivotal role in securing multi-million dollar contracts by delivering innovative IT solutions.• Fostered long-term client relationships through technical leadership and hands-on deployment expertise.

Hurst, Tx

As a partner vendor to SHI International, I managed consulting services focused on providing IT architecture and solution designs tailored to our clients’ needs. I successfully delivered technical services to both Fortune 50 and Fortune 100 clients, ensuring that each project achieved its goals and contributed to overall success.By closely collaborating with stakeholders, I was able to understand their specific requirements and challenges, which allowed me to develop customized solutions that drove efficiency and effectiveness. My commitment to quality and attention to detail were instrumental in fostering strong client relationships and ensuring the successful execution of each initiative.Some of the notable accomplishments in this job role include:• Completed four critical projects, leading to SHI offering full-time employment.• Played an integral role in onboarding key clients by delivering technical expertise during the sales process.

Southlake, Texas, United States

I had the opportunity to design and implement mission-critical Virtual Desktop Infrastructure (VDI) systems for Verizon’s Network Operations Center. This involved not only the technical execution of the VDI deployment but also a comprehensive understanding of the unique operational requirements of the organization.To enhance security and ensure the integrity of the virtual environments, I integrated multiple security and patch management tools. This proactive approach safeguarded the company’s assets and minimized vulnerabilities, allowing Verizon to operate with confidence in their digital workspace. My focus was on delivering robust solutions that not only met immediate needs but also supported the long-term operational goals of the Network Operations Center.Some of the notable accomplishments in this job role include:• Delivered highly redundant VDI systems, ensuring uptime and reliability for the network operations center.• Automated multiple processes, resulting in improved security and operational efficiency.