Sheryl H. Email & Phone Number

Exeter, England, United Kingdom

Experienced Development Coach and trainer working within ICT Digital and Telecommunications arena.

Reading, United Kingdom

Delivering external and internal training for end users and Engineers on CUCDM and V4UC software. Creation and updating training material and courses, create E-Learning videos using Camtasia Setting up testing and training environments

Canterbury, United Kingdom

Responsibilities: Design and write training documents on Business World (Milestone 4) purchase to pay, deliver all training to schools across the university campus.

Bristol, United Kingdom

Upgrade HR training courses from Milestone 4 to Milestone 5. Deliver HR/Financial Reporting courses on Unit4 Business World software (previously known as Agresso)

Exeter, United Kingdom

Delivery of on line training to support system & business process change on our main ERP (Union Square) system Provide system training at start of Construction projects to all site teams Manage the overall training programmes & communication to stakeholdersConduct regular training needs analysis to identify areas of improvement Project manage and create end user documentation

Global

Provide training using video and web-based virtual classroom environments to customers worldwideDesign and script interactive E-Learning courses for internal and external customer’s incorporating games design to create approach-based learningDeliver ILT (Instructor Led Training) Technical Configuration/ Troubleshooting courses on Ericssons Content Management System (CMS) in APAC, USA, EMEA to external & internal engineers.Deliver TSTV (Timeshifted TV) Technical Configuration/Troubleshooting courses in APAC, USA, EMEA to external & internal engineers.Deliver On-Demand Technology Certification Training to internal and external customers. Provide professional Training Need Analysis and ‘Skill Gap Analysis’ for determining training deliverables

Deliver Comptia A+ and Comptia Network + trainingDeliver Microsoft Training courses up to MCDST

Identify E- Learning, and ILT requirements both internally and externallyProvide Training Need Analysis and ‘Skill Gap Analysis’ Work closely with sales and account teams to provide training input into bids, and new business ventures. Record sales activities and progress using the companies CRM systemDesign, develop and produce appropriate marketing collateral (print and online) to help build awareness and educate prospects. Instrumental in identifying training needs, co-ordination/planning of training deliveries. Manage and protect the revenue line associated with the department. providing financial reporting and margin analysis Attend client meetings across the UK to develop the business to a wide range of clients, including, County Councils, Financial Institutions, IT/Telecoms Companies, Transport Industry, MOD and NHS Trusts.Delivery of training when required

Pre-Post Sales consulting/training on NetIQ's Management Software (VoIP Nortel/Cisco infrastructures) within UK /EMEA. Design of customers architecturesInstallation of Software Delivering training post implementation

Responsibilities and AchievementsThe delivery of over 40 different courses across Carrier/Enterprise/Data/Wireless technologies to engineers in UK and EMEAWorked and lived in Madrid as an ambassador for Nortel UK delivering UMTS (3G), VoIP technical engineering training courses to both Portugal and Spanish telecommunication companies. Part of a team of EMEA trainers delivering Carrier VoIP (CS2000) technical training to Nortel COE (Centre of Excellence) teams in Israel, Turkey and Morocco over a period of 2 years achieving 100% customer satisfaction on all courses delivered. Write and modify training material including text, graphics in various formats such as PowerPoint, Word, for handouts, exams. Team leader to 8 carrier engineers Sales & Product Knowledge Trainer Responsibilities and AchievementsDevelop new training opportunities by offering the company's wide range of Enterprise training portfolio to SME organisationsDeliver distributor sales training to Nortel's partners in UK and EMEA achieving up to 100% customer satisfaction on all courses delivered Work interactively with sales and provide assistance to the account managers to ensure that the needs of clients are met.Record sales activities and progress using the companies CRM system

United Kingdom

Assisted HR with the new starter induction programmes achieving 100% satisfaction Deliver training courses across the UK to all lines of business, including MOD, DTI, British Transport, Retail shops. Delivery of Learning & Development programsProject Manage and deliver end user training on companies own in-house systemsProvide training delivery on Microsoft Office Word, Excel, PowerPoint