Responsible for case management data entry and continued maintenance of data accuracy.Filed and maintained physical files and supporting documentation.Printed and distributed materials as needed.Closed records/cases; maintained any and all records as requested by supervisor.Responsible for general administrative duties as needed (i.e. faxing, copying, typing, etc.)Followed up with clients for outstanding documentation, as applicable.Maintained client contact information.Learned procedural and processing requirements for various types of non-immigrant and immigrant visa petitions and applicationsResponsible for routine case monitoring through communications with USCISProcessed travel and other business expenses for lead attorneyProvided additional administrative support to the team as needed

● Deal with business correspondence, manage subscriber data and created an Access subscriber database, answer phone inquiries, and administer invoices for subscriptions and back ordered issues● Perform updates for IMH website on a regular basis (edited information, eliminated broken links)● Maintain review database, order review copies, generate review correspondence, and mail books

● Collaborate with circulation staff and provide quality customer service to patrons including assisting patrons with finding books● Manage book circulations for graduate study carrels and faculty studies● Organize and sort books for re-shelving

Provided in-class assistance to more than 30 students for two semesters which required knowledge of Excel 2007 and Access 2007.

● Promoted and executed sales by generating product knowledge, maintaining inventory stock, and providing general upkeep at gift shop at FLW Home and Studio. ● Cultivated ticket purchases, managed phone inquiries, and communicated with visitors to ensure a positive experience