Hillary Lester Email & Phone Number

Los Angeles, California, United States

• Write and edit product documentation, user guides, in-app messaging, release notes, and other types of customer and internal communications.
• Produce engaging and effective video tutorials.
• Monitor website analytics and customer feedback to inform site design and content needs.

Greater Chicago Area

• Assist customers with advanced technical issues and product inquiries
• Identify, document and escalate product defects to the appropriate team(s)
• Coordinate across teams and departments to resolve customer issues and improve internal processes.
• Serve as a point of contact for priority school districts that require special assistance.
• Write, edit and produce content for customer support website.

Santa Monica, CA

• Providing product and technical support to teachers, schools and school districts via phone and email
• Writing support articles, FAQs and other miscellaneous product documentation
• Maintaining and organizing all customer-facing documentation for our online help center
• Documenting product defects and integration issues for review by QA and development teams
• Periodic QA testing in conjunction with product upgrades and maintenance
• Mentoring and training new team members.

Playa Vista, CA

• Writing and editing content for customer support website
• Updating web content as needed. This includes written content, images, downloads, etc.
• Managing/tracking web content via CMS
• Monitoring and analyzing customer feedback, making updates and changes as necessary to better suit customer needs
• Monitoring social media communities for Belkin's products

El Segundo, CA

• Drafted and copy edited press releases
• Performed market research
• Drafted mass communication materials i.e. quarterly newsletter, marketing emails
• Created & maintained marketing campaign calendars
• Conference preparation

Playa Vista, CA

• Wrote content for company blog
• Copy edited internal PR materials
• Created & curated media content (Powerpoints, images, and videos) to publicize company news, events, etc.
• Organizing PR events (i.e. product demos and exhibitions) within the company

Santa Barbara, CA

• Proofread and edited articles
• Fact-checked
• Wrote headlines
• Wrote blurbs and captions for photographs

Santa Barbara, California

• Edited size & quality of images using Adobe Photoshop
• Archived images into databases
• Transcribed text of 16th &17th century ballads to upload onto website

B.A., English

French Language And Culture

Study Abroad Program in Paris, France