Hillary Light Email & Phone Number

Burlington, Vermont, United States

As the Director of Resident Services, my role encompasses overseeing the leasing and marketing department as well as residential services. I supervise the implementation of leasing and marketing strategies to ensure our properties meet their occupancy goals, overseeing 600 apartments at 100% occupancy. I also oversee the administration of leasing procedures, including the use of online software tools for application processes. I am responsible for providing management and property owners with regular reports related to leasing efforts. I also manage our online marketing efforts, including the development of property websites and social media presence. I ensure unparalleled customer service is provided, creating a strong sense of community for all residents. I oversee the management of resident concerns and requests, the implementation of resident retention programs, and the coordination of apartment entry and mailbox access. I oversee the hiring, onboarding, and training of new team members, and ensure the efficiency of staff through ongoing training and leadership. I also provide day-to-day support to the leadership team and keep them updated on all major projects, process changes, and activities. I maintain accurate records of all community transactions and work with the finance team to troubleshoot tenant billing/payment errors and discrepancies.

Burlington, Vermont

• Lease up for 350+ residential units ranging from studios- 2 bedrooms. • In charge of reviewing and maintaining occupancy rates. • Creating comprehensive marketing plans for available units. • Equitable treatment of current and potential residents with the goal of resident retention and maintaining a positive company image. • Communicating with residents. • Customer service and issue resolution. • Weekly property inspections to maintain awareness and resolve any pending issues around the properties. • Evaluate and facilitate apartment turnover with residents, staff, and vendors. • Work directly with contractors and vendors to coordinate renovations and every day items. • Analyze the property’s financial operations and taking corrective actions for under-performance. Including rent roll.• Review of current budgets to help create annual property budget.• Reporting property performance accurately.• Marketing and brand ambassador.

South Burlington, Vermont

Office Management• Answer phones, maintain phone system, and greet walk-in clients.• Open and distribute USPS mail and process overnight packages.• Recommend, plan and organize new and/or revised office procedures; ensure company-wide communication and participation in office procedures.• Maintain contact and distribution lists for building residents. Leasing• Assist Student Housing team to ensure property is rented to fullest capacity, including assisting with marketing initiatives and strategies to advertise and secure prospective residents.• Prepare leasing documents as needed.• Confirm all leases and corresponding paperwork are completed, scanned, and input to software system accurately and on a timely basis.• Ensure all administrative paperwork is accurate, complete and submitted on a timely basis.• Ensure current resident files are properly maintained.• Assist with tenant turnovers, including move-ins and move-outs. Resident Retention• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.• Assist Student Housing team to develop and/or implement resident retention programs (i.e., resident functions, special promotions, etc.)• Assist with development of resident communications, effectively utilizing a range of mediums to distribute company, university, community information to residents in a timely fashion• Consistently implement policies of the community, as directed. Financial• Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual.• Assist with maintaining accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc .).• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.

Montpelier, Vermont

• Actively communicate with field personnel and other home office associates in order to process changes in compliance with both company and state regulations, all while keeping the agent informed continuously. • Receive forms and applications from policy owners from the field force, review the change requests, verify accuracy of the forms in order to ensure that proper authorization is been granted for any transactions, determine necessary requirements (such as underwriting approval, additional forms, additional premiums, etc.); communicate directly with agents and/or policy owners and associates in other business areas to obtain requirements. • Provide excellent customer service during conversations that are at times difficult in order to best serve our clients and protect the company• Client and agent correspondence on a daily basis and maintaining a level of confidentiality and professionalism • Knowledge in insurance products and proficient with using Mainframe, NBA, and various other programs to process and research complex policies. • NLG participation; active member of the Young Professionals Network and the Rec Association at National Life; heavily involved in the organization of several major events, such as the YPN Mix and Mingle in September and the Rec Association Masquerade Ball in January. • Attended several NLG University classes as well as completing LOMA 281, 291, 302, 321, ACS 101, AIRC 411 and AIRC 421 to help broaden not only my knowledge of the products but also focused on my skills to become an effective and efficient team member.

• Assisted the store manager in daily operation of the store (occasionally assuming store responsibility in her absence)• Sold merchandise to customers following the prescribed selling procedure• Helped train the store’s staff using training materials and resources• Evaluated business relative to other stores in the district. Created reports using this data • Promoted sales by having a vast knowledge of company products and providing great customer service • Helped maintain a fun and safe environment for employees and customers• Visual Marketing and POV• Received, checked and shelved all merchandise products• Completed daily registering and store open/close functions• Took responsibly of company bank deposits as required by the store manager. Followed appropriate check handling skills and accounting procedures.

• Support daily office operations including: answering phones and general email, greeting visitors, maintaining office supplies and office/computer equipment, preparing for meetings, managing internal staff calendars, and providing general support to program staff. • Increased office organization by developing more efficient filling system and customer database protocol • Assumed the responsibility of assisting the therapists with patient care and helped with judgement calls to make decisions. • Ran regular Vermont Prescription Monitoring program to cross reference prescription information as well as submitting prior authorizations.• Maintained utmost discretion when dealing with sensitive topics• Recorded, transcribed and distributed minutes of meetings

Providence, Rhode Island Area

• In charge of making/exceeding sales goal• Provided personalized service that reaches above expectations• Built clientele (Number 2 spot in entire department for clientele). • Assisted customers with product selection and queries• Investigated and resolved customer complaints• Set up store displays• Operated cash register when necessary• Managed shelf stocking and pricing activities as well as handling inventory

Marshfield, Vermont

• Delivered lesson plans to students in accordance with teachers’ instructions• Assumed all duties of the regular classroom teacher in accordance with school rules• Maintained normal classroom routines and discipline procedures.• Maintained a positive atmosphere• Focused attention on working with the children • Provided behavioral oversight to classes comprised of 15-20 students

Hospitality Administration/Management

Business, Management, Marketing, And Related Support Services