Hillary Hess Email and Phone Number
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Hillary is a experienced Customer Service Supervisor and Account Management with a demonstrated history of working in the financial and health care industries. Skilled in Pharmacy Benefit Management, Health Insurance including: claim processing, training, and benefits. Team Management, and Corporate Client Account Management.
Amtrust Financial Services, Inc.
View- Website:
- amtrustfinancial.com
- Employees:
- 3575
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Claims Adjuster 2Amtrust Financial Services, Inc. Mar 2024 - PresentUnited States
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Claims Adjuster IAmtrust Financial Services, Inc. Apr 2023 - Mar 2024United States
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Claims AdjusterAmtrust Financial Services, Inc. Aug 2022 - Apr 2023United States
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Operational Customer Care ManagerOverstock.Com May 2020 - Aug 2022Midvale, Utah, United StatesManaged staff of Customer Care Supervisors. Conducts one on ones with internal and outsource BPO partner. Oversees team meetings, coaching and development sessions. Helps supervise operations for offshore BPO for Voice, Chat, SMS, along with internal and external Email Teams. Responsible for meeting/exceeding KPI metrics. Cultivates the Customer and Agent relationship with direct reports, peers, and leadership teams. -
SupervisorProviderpay May 2015 - May 2020Greater Salt Lake City AreaOversees and manages the Account Service Team/Reconciliation Advisers. Responsible for meeting and exceeding various SLA’s, goals, and queues. Prepares and provides various monthly KPI’s for the management team.Conducts weekly 1:1 with employees and side by sides to increase efficiency and customer satisfaction.Creates and updates department guides, procedures, and processes.Works with product manager and SCRUM team on product enhancements, features, and dev tickets.Runs weekly team meetings to align, train, and update team on updates and changes to the organization. Manages a book of large chain corporate accounts. Hosts in person and Web-Ex conference call meetings with current and prospect customers.Creates and delivers company-wide, new hire, and on-going specialized training's. Supervises team members to minimize errors, maximize client satisfaction, and maintain SLA’s.Executes various reports. I.E. revenue, A/R repots, and other system-based reporting. Manage booth at McKesson’s largest annual pharmacy conference to support sales efforts and strengthen relationships with current customers.Works with senior management on FTE requirements and staffing proposals.Handles customer disputes and complaints at a management level.Efficiently schedules agent hours to maximize revenue and customer satisfaction. Acquisition and TSA experience and understanding of AR and revenue cycles.Company travel to McKesson headquarters, customers corporate offices, conferences, and events.
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Claims SpecialistAetna Sep 2006 - Apr 2015Sandy UtahProcessed medical claims for health insurance members. Took incoming calls from members and providers regarding claim and benefit information.Assisted in escalated/supervisor calls.Audited member deductible and out of pocket plans.Oversaw and trained new employees in a new hire class setting.
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Customer Service Specialist/Line Adherence AgentConvergys Capital One Account Feb 2003 - Aug 2006Greater Salt Lake City AreaProcessed charge disputes for Capital One card holdersAnswered incoming customer service calls. Reviewed fees and chargers.Made sure line adherence guidelines and goals were met.Oversaw daily staffing to manage SLA's.
Hillary Hess Skills
Hillary Hess Education Details
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Creekside High SchoolGeneral Studies
Frequently Asked Questions about Hillary Hess
What company does Hillary Hess work for?
Hillary Hess works for Amtrust Financial Services, Inc.
What is Hillary Hess's role at the current company?
Hillary Hess's current role is Claims Adjuster at AmTrust Financial.
What is Hillary Hess's email address?
Hillary Hess's email address is hh****@****ock.com
What is Hillary Hess's direct phone number?
Hillary Hess's direct phone number is +180171*****
What schools did Hillary Hess attend?
Hillary Hess attended Creekside High School.
What skills is Hillary Hess known for?
Hillary Hess has skills like Health Insurance, Claim, Medical Billing, Insurance, Customer Service, Microsoft Office, Microsoft Excel, Management, Underwriting, Process Improvement.
Who are Hillary Hess's colleagues?
Hillary Hess's colleagues are Dejuan Williamson, Erica Essett, Geniene Tetrault, Shannon Smith, Jessica Cheung, Deborah Robinson, Glenn Matias.
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Hillary Hess
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