Terri Hill Email & Phone Number

Huntsville, Alabama, United States

-Supports AT&T operations as an internal company and external partner resource, as well as build relationships with our AT&T support teams -Maintain healthy and positive working relationship with Telarus operations team members and AT&T channel teams -Works with the internal Telarus teams to support AT&T sale activities, including but not limited to order entry, order management, escalation support, and billing credit requests -Log and maintain orders in SalesForce -Communicate order status and completion to our customers in a timely manner

Huntsville, Alabama, United States

-Assist in maintaining quotas while providing quality customer service to potential real estate clients-Responsibly work from a home office while maintaining company protocol-Act as the first point of contact for all leads through texting/chat according to predefined processes-Learn and utilize scripts that help determine key information like the lead's buying time frame, desired location, price point, etc-Identify lead's readiness and take appropriate action based on if the lead is ready (or not) to speak with one of our real estate agents-Utilize CRM for logging interactions with potential home buyers/sellers-Consistently follow up on all viable leads that are unresponsive, following predefined texting plans-Assist up to 100 clients daily to help with coordinating appointments to show marketed properties-Consistently exceed expectations on Key Performance Indicators (KPIs) driven by the company-Utilize platforms such as Slack, Zoom, Google, and Fin Analytics

Huntsville, Alabama, United States

-Worked directly with technicians to create an exemplary customer experience with new and existing AT&T clientele-Built strong client relationships and provided high value-adding services, resulting in company market share increase-Delivered high level of service to clients to both maintain and extend relationships for future business opportunities-Contacted customers as soon as issues arose to immediately find resolution before problems escalated-Researched and customized service proposals for clients-Asked appropriate open-ended questions to discover prospects' needs and requirements-Serviced accounts on regular basis to propose new products or services and maximize revenue-Identified and analyzed key competitors and related products-Achieved sales goals and service performance requirements through new customer sales-Fill-in for ISM on conference calls with upper leadership, as well as in office when necessary-Consistently exceeded Key Performance Indicators (KPIs) driven by the company-Collaborated closely with upper management to drive strategy through development and implementation of new processes-Responsible for driving and upkeeping a company vehicle as well as passing a Motor Vehicle Record (MVR) annually.

Gadsden, Alabama, United States

-Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.-Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.-Determining solutions for customers promptly and professionally-Engaged with customers in a sincere and friendly manner-Followed up with customers each week to verify that they were satisfied with purchases-Mentored new sales associates to contribute to the store’s positive culture-Determined customer needs by asking relevant questions and listening actively to responses-Greeted customers in a timely fashion while quickly determining their needs-Trained new sales associates each quarter-Actively pursued personal learning and development opportunities-Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices-Completed all point of sale opening and closing procedures, including counting the contents of the cash register-Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations-Approached each problem with fresh mind and analytical strategies to quickly resolve concerns