Chris H. Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

• Support and build solutions for evolving operations surrounding the COVID-19 pandemic, addressing the crisis management team's technical needs, including tracking cases, submissions, reporting, and maintaining.
• Address, analyze, and support all information related to store closures, impacts from storms, protests, and riots as they transpire to report the effects, risks, and current posture to senior leadership.
• Facilitate timely solutions to problems as they arise, developing comprehensive strategies and plans that are reactionary and incorporate best practices developing proactive solutions moving forward.
• Guided and directed a new GRC platform implementation within a short timeframe with limited resources while simultaneously minimizing the impact on the business. Prioritized and delegated tasks to effectively address.
• Defined and created solutions that enabled the company to self-report COVID-19 cases and unlocking: 5 FTE resources, up to the minute reporting, analytics, and automation previously unheard of within the company..
• Transformed an underperforming, four-person team into a five-person, results-driven team to launch a new product, a platform focused on transforming corporate and stores from siloed to aggregated information to enhance.

Greater Seattle Area

• Maintained responsibility for mitigating company risks during a transitional period by addressing security gaps while providing dynamic leadership to a team of 3 to 5 professionals.
• Enhanced the discovery and resolution of security gaps by expanding resources and supporting the increase of team capabilities; expanded team member count, increased budget/purchased for tools/software providing a more.
• Delivered comprehensive weekly intel briefings to senior leadership to influence decision-making.
• Oversaw and maintained various data sources and systems, including conducting investigative and analytical work, crafting stories, and providing recommendations and situational analysis.

Greater Seattle Area

• Spearheaded the development and execution of diverse projects under the Board of Directors while overseeing cross-functional project teams and $1M+ budgets.
• Demonstrated success with delivering projects on-time and on-budget, consistently receiving positive feedback from senior leadership.
• Performed security system setups and configurations as well as providing input on prioritized location and placement.
• Coordinated with engineers and cross-functional teams to orchestrate configuration and shipping.
• Played a vital role as the go-to-resource for liaising with complex partner teams on external (PCI) and internal (HIPAA) compliance assessments, efficiently overcoming challenges and obstacles.

Greater Seattle Area

• Created and implemented a streamlined strategy for transitioning products from engineering to operations teams, including drafting documentation and training content.
• Aligned objectives and bridged communications between cross-functional teams to foster a teamwork-centric work environment.
• Recognized for delivering high-quality results and consistently exceeding expectations.

Redmond

• Facilitated and led training for internal Microsoft centralized global IT team customers regarding new platform optimization and cross-functional management for milestones and delivery.
• Charted the successful development of video content outlining product offerings and handled roadshow presentations to expand product awareness.
• Earned recognition for developing high-impact content and delivering engaging presentations.

Seattle, WA

• Resolved complex and challenging issues for diverse customers while providing exceptional service and cultivating trust-based relationships.
• Promoted the development of a positive and knowledgeable work environment by assisting with new employee onboarding, training, and supervision.

Greater Seattle Area

• Provided first-line defense in monitoring and sorting customer requests efficiently.
• Prioritized tasks that required immediate action.
• Maintained a working knowledge of the ins and outs of more than 3000 servers and how individual clients deal with requests.

Greater Seattle Area

• Delivered solutions and support to customers to ensure timely resolution of various issues.
• Furnished front line support; monitored and mitigated multiple customers’ IT systems ranging from Exchange, SharePoint, F5 load balancer, and SAN support.
• Yielded critical support and coordinated with stakeholders, external vendors and internal customers in order to resolve various issues impacting the business.

Remote

• Resolved complex and challenging issues for diverse customers while providing exceptional service and cultivating trust-based relationships.

Greater Seattle/Tacoma Area

• Ensured a positive customer experience by providing outstanding service for Costco, Walmart, Sam’s Club, and Albertson’s stores spanning multiple states.
• Established rapport and strong relationships with customers as well as liaised with customer leaders to gather product feedback.
• Led trainings for leadership and employees on new technology to ensure optimal use and compliance.

Lynnwood, WA

Created training material, interviewed, created and trained team of individuals.Promoted to take charge of visual aspects of the store within 3 months of joining, lead the team in transitioning from below standards to now at company visual standards.

Greater Omaha Area

Solved security and software problems dealing with proprietary software.Assisted in forming new sales force and executing new sales and marketing strategies.

Greater Seattle Area

Executed new sales and marketing strategies from shelf design to layout of products.Excelled in providing the best customer service, by understanding and treating people as guests rather than customers. Guests requested me by name, and VP of company specifically singled out my excellent service.

Greater Omaha Area

Assisted in setting up and opening new state of the art athletic facility.Assisted in transition of new middle school and high school buildings.

Greater Omaha Area

Assisted in opening of new Omni Hotel Golf Resort in Florida.Visited and monitored hotel site for fellow employees and for future guests.

Master Of Business Administration - Mba

Ba

Project Management Certification

Education record