David Duncan Email & Phone Number

Houston, Texas

Houston, TX

Fort Bliss, Texas

• Managed help desk team of 8 personnel to support 250 users and 200 computers on unclassified as well as classified networks ensuring continuing 24hr operation.
• Developed operating procedures using best business practices for help desk ensuring a baseline of service and customer satisfaction.
• Ensured proper maintenance and accountability for over $1M of communication, network and tactical equipment.
• Trained over 200 personnel on various topics including cyber-awareness and protection of personally identifiable information.

Camp Red Cloud, Republic Of Korea

• Oversaw certification and accreditation program for over 250 disparate unclassified and classified networks across 3 cities and 4 military installations.
• Designed and implemented network tracking system for over 250 networks resulting in increased visibility and a 50% increase in certified network accreditations.
• Performed remote vulnerability scanning using across all networks to ensure compliance with Department of Defense (DoD) cyber-security policies.
• Conducted regular inspections of organizations for compliance with DoD information assurance policies helping to guarantee an exemplary rating on the organization-wide inspection.

Fort Irwin, CA

• Demonstrated strong work ethic and attention to detail during gunnery competitions, testing marksmanship and tank crew efficiency, earning the award of “Top Tank” 2 years in a row.
• Developed mental and physical resiliency, the importance of established procedures as well as outside-the-box thinking during over 40 two-week training exercises resulting in realistic training for over 10K soldiers.

Bachelor’S Degree, Computer Networks And Security, 3.6

Associate Of Arts (Aa), Computer Studies, 3.7

Networking and Security