Mrunmaykar Sharma Email & Phone Number

Bengaluru Area, India

Negros Oriental

Key Achievements :⇨ Cultivated highly cohesive teams; substantially increased departmental productivity to 10% by developing and training personnel in accordance with Technical & Personal development program .⇨ Established departmental policies and procedures that ensured adherence to standardized IT management practices. Identified 25% reduction in trouble tickets within IT department.⇨ Collaborated with the Planned works and Implementation Team to develop a standard methodology… Show more Key Achievements :⇨ Cultivated highly cohesive teams; substantially increased departmental productivity to 10% by developing and training personnel in accordance with Technical & Personal development program .⇨ Established departmental policies and procedures that ensured adherence to standardized IT management practices. Identified 25% reduction in trouble tickets within IT department.⇨ Collaborated with the Planned works and Implementation Team to develop a standard methodology and strategy for network element and WISP services implementation that facilitated uninterrupted and continuous Fault Management using REDMINE Projects.⇨ Introduced a new ‘Complete Care Package’ program to deliver customized enterprise class IT to small and medium (SMB) businesses. Flat monthly fee service enabled companies to receive enterprise support and service at an affordable price. Show less

Bengaluru Area, India

Providing project management services to the Voya team by Delivering project deliverables by Managing Security projects on Infrastructure I.e. Managing the various projects (IAM, Qradar deployment) for end-to-end management of customer-facing Identity and Data Governance Programs.

India

Key Achievements :⇨ Continual Service Improvement: Successfully executed various projects 1 Gig Routing Tool, Threshold for Bearer Utilization for MSP in XNG, Reconciled 10-15% Efficiency within the team.⇨ Process standardization for Service Delivery team that helps to streamline the work-flow for LAN Link & IP products across all 17 colt countries. Consolidated Standardized & Efficient process yielded in Cost Saving of more than € 0.5 M in 2013.⇨ Recruited/Mentored Co-Ops Team &… Show more Key Achievements :⇨ Continual Service Improvement: Successfully executed various projects 1 Gig Routing Tool, Threshold for Bearer Utilization for MSP in XNG, Reconciled 10-15% Efficiency within the team.⇨ Process standardization for Service Delivery team that helps to streamline the work-flow for LAN Link & IP products across all 17 colt countries. Consolidated Standardized & Efficient process yielded in Cost Saving of more than € 0.5 M in 2013.⇨ Recruited/Mentored Co-Ops Team & INCC Co-Ops Delivery team in Bangalore resulting in faster delivery of International Delivery orders, which contributes to huge revenue in Colt in 2014. Lead Time reduction to 4 days for International Orders from 10 days.⇨ Always focused strongly on building solid relationships with key internal customers both in ISU & BSU, as well as external customers, which are in concurrence to the focused approach on delivering an outstanding customer experience. As a result Service Delivery team received internal C-SAT score of 4.5 on a scale of 1-5 from internal customers, and T-SAT score of 7.5 on a scale of 1-10 from external customers.⇨ Quantified 10% Efficiency by absorbing 2 HC equivalent tasks within the Team, without hiring additional resources.⇨ Collaborative working with all interfaces: Supported NMC, NOC, and Revenue Assurance teams during critical outages and collaborated with country SD teams / Capacity Planning teams by successfully executing huge circuit migration activities involving 2450. Circuits resulting into Cost avoidance of around € 1 M .⇨ Successfully implemented Oracle CRM Module during 2014 to replace the legacy Remedy (ITSM) System from Service Delivery Process. Show less

India

Key Achievements :⇨ Won the Best Employee Award for 2004.⇨ Adeptly created KEBD for various Query by project Engineering team to support them effectively.⇨ Completed 13 sites along with installation, commissioning and integration in 20 days times whereas the target was 30 days, for which I have been awarded as Best Employee Award.⇨ Rendered complete support to Bharti NOC team during FAT & SAT at various sites.⇨ Motivated people to work harder and complete the project on… Show more Key Achievements :⇨ Won the Best Employee Award for 2004.⇨ Adeptly created KEBD for various Query by project Engineering team to support them effectively.⇨ Completed 13 sites along with installation, commissioning and integration in 20 days times whereas the target was 30 days, for which I have been awarded as Best Employee Award.⇨ Rendered complete support to Bharti NOC team during FAT & SAT at various sites.⇨ Motivated people to work harder and complete the project on time within less cost. Show less