John West Email & Phone Number

New Orleans, La, Us

Mandeville, Louisiana, United States

New Orleans, Louisiana, United States

Resilia (formerly known as Exempt Me Now) is an innovative SaaS company serving the nonprofit sector, from aspiring nonprofit founders to multi-national NGOs. - Drove the completion and deployment of a replacement SaaS platform including customer migration and the sunset of the legacy system. - Key participant in customer discovery process for a product launch, interviewing decision makers at large organizations. - Created the Go-To-Market strategy and led the rebranding to Resilia. - Recruited, onboarded and trained the initial marketing and operations teams. - Implemented consistent processes for customer acquisition and fulfillment. - Leveraging remote SDRs, built a targeted 3,500 prospect list for an enterprise product launch.

Denver, Colorado, United States

Yippiekiyay Systems, Inc. offered a first-to-market, TurboTax™-like online platform to enable nonprofits to form and file in one-sixth of the time and a fraction of the cost. - Drove the organization from insolvency (> $1M investor money spent, > $400K in debt) and < $10K/mo revenue to cash flow positive at $90K/mo revenue in 18 months. - Built the fulfillment process and team that accomplished a 100% IRS approval rate. - Developed and deployed software and processes to assess and forecast financial health and create a 200% improvement in submissions per headcount. - Brought accounts current by negotiating repayment schedules with creditors.(75% remote / 25% onsite)

Covington, Louisiana, United States

NOLA Retail was a multi-website, niche retailer successfully competing against thousands of companies including Petsmart and Amazon. Sold the websites 2013 - 2014. - Grew revenue from zero to over $20K/month in under 12 months. - Acquired over 23,000 customers and $2.7M in revenue. - Designed and developed a Python-based purchase-order system that eliminated errors and reduced effort by 98%. - Created an order tracking app that automated the delivery of enhanced tracking data. - Survived the great recession of 2008/2009, recovering lost revenue in < 3 months.

Columbus, Ohio Area

Led the systems consolidation project that significantly reduced data center footprint. Analyzed then removed and/or consolidated overlapping systems functions. Produced an on-demand environment for both development lab and business critical applications. Achievements for the Consolidation Project: • Created Lab On Demand (LOD), and Infrastructure On Demand (IOD) environments. • On-Demand systems provisioned new servers in 20 minutes after ticket allocation. • Solved the problem of developers building non-standard, unpatched, and unsecured systems. • Consolidated processing capacity onto 11 VMWare ESX Servers. • Removed 137 servers from the data center. • Sorted, cataloged, and inventoried/disposed-of surplus equipment. • Significantly reduced capital spending by reusing removed servers for projects.SPECIALTIES: Project Management | Leadership | Server Consoildation | VMWare ESX | EMC | Brocade | Storage Area Network | Windows 2000 Server | Redhat Linux

Columbus, Ohio Area

Responsible for the SaaS infrastructure of UNIX, WINTEL, Storage, and Systems Management solutions, generating $200 million in annual revenue with customer transaction value of over $3 million per minute.Direct a group of approximately 30 (up to 60) full-time staff and consultants who work in architecture, engineering, deployment, and administration. Deploy and managed mission-critical Open Systems electronic commerce solutions. Define the open systems strategy and architecture, including the translation of business direction into systems solutions. Consolidate Open Systems into one department. • Consolidated four diverse groups into a centralized team. • Built management structure. • Improved project delivery and systems availability. • Managed a budget of $12 million, and a staff of up to 60. • 100% success rate at Sunguard disaster recovery tests. • 100% pass rate for security penetration tests.SPECIALTIES: Strategic Planning | Budgeting | Project Management | Leadership | Business Continuity | Sun/Solaris | Windows 2000 Server | Microsoft SQL Server | MySQL | Sybase | PeopleSoft | EMC | Network Appliance | Veritas | NetIQ | Computer Associates | Brocade

Columbus, Ohio Area

Direct a group of people responsible for systems architecture and deployment for the Value Added Network (VAN) business - a near $200 million SaaS revenue stream. • Key member of the "Regulation 271"​ team. • Overcame a significant obstacle to AT&T's $3.9 Billion acquisition of Sterling Commerce. • Initiated and completed the build out of the Toronto data center. • Data center subsequently processed 15% of network traffic. • Implemented programs that improved service availability by 80%.SPECIALTIES: Strategic Planning | Budgeting | Systems Deployment | Project Management | Data Center | Electronic Data Interchange

Columbus, Ohio Area

Responsible for the deployment of customer-facing, hosted E-Marketplace solutions including both procured and those developed in house. • Asked to "rescue" the Commerce One Marketplace project. • Project had CEO visibility, but was over-budget and significantly behind schedule. • Reduced project staff levels to a core group with clearly defined roles. • Eliminated 85% of the consultant costs. • Delivered the final solution ahead of schedule.SPECIALTIES: Project Management | Systems Deployment | Leadership | Staffing | Strategic Planning | Budgeting | Technical Sales Support | Electronic Data Interchange

Columbus, Ohio Area

Implement major electronic commerce systems worldwide, within the framework of a distributor strategy. • On-time deployments in Australia, South Africa and Japan. • Define project scope, timeline, and resource allocation. • Provide overall project management. • Led a team of developers responsible for remediation of customer reported defects.SPECIALTIES: Project Management | Systems Deployment | Leadership | Staffing | Budgeting | Technical Sales Support | Electronic Data Interchange

Columbus, Ohio Area

Lead a team of systems engineers in implementing customer solutions. • “Employee of the Year”, 1998. • Deliver pre and post sales customer presentations. • Oversaw implementation of distributed electronic commerce solutions in 4 countries. • Greece, Netherlands, Mexico, and Brazil - all delivered on-schedule.SPECIALTIES: Project Management | Systems Deployment | Leadership | Budgeting | Technical Sales Support | Electronic Data Interchange

Columbus, Ohio Area

Bridged the gap between development and production. Critical member of the sales team. • Responsible for pre and post sales customer presentations. • Defining and implementing customer solutions. • Implemented large-scale electronic commerce systems in United States, Canada, and India. • All delivered on schedule.SPECIALTIES: Project Management | Systems Deployment | Technical Sales Support | Electronic Data Interchange

Columbus, Ohio Area

Although hired as a software developer for a major new product, I realized that the organization had a surplus of developers, but nobody who could install and integrate the various applications into a functioning whole. I took on this role myself. • Produced integrated solution from various parts. • Built an improvised test-lab in development. • Wrote installation program and documentation. • Produced systems sizing and capacity recommendations for production.SPECIALTIES: Software and Systems Deployment | Production Readiness | Windows NT Server | Installshield | Microsoft Visual Studio | C++ | Electronic Data Interchange

Columbus, Ohio Area

Hired as a consultant software developer, placed st Sterling Commerce working on a rewrite of the electronic commerce (EDI) processing capability. Hired full-time by the client - Sterling Commerce - after 6 months.SPECIALTIES: Windows NT Server | Installshield | Microsoft Visual Studio | C++ | Electronic Data Interchange

United Kingdom

Architect and develop solutions for Intelligent Network technology. Develop service creation platform based on CCITT (ITU) Service Independent Building Blocks. Located in Columbus, Ohio from June 1994 – July 1995. • Key member of a six-person team that developed cutting-edge service creation solution. • Service Creation Technology reduced service implementation times from 6 to less than 1 month. • Worked on the Immediate Modification Request (IMR) team for the Service Control Point. SPECIALTIES: C | C++ | Objective C | AT&T Realtime Unix | NextStep | Sun Solaris | Service Independent Building Blocks | Telecommunications

Abingdon, United Kingdom

Woodley Electonics was a pioneer in refrigeration monitoring and control systems. • Implemented Woodley driver interface to isolate core system from peripherals. • Created historical data recording and charting systems. • Interfaced refrigerant leak detectors into flagship monitoring system. • Designed, implemented, and installed refrigeration monitoring system at Heathrow Terminal 4.SPECIALTIES: Embedded Systems | C | C++ | Protocol Handling | x86 Assembler

Wantage, United Kingdom

Entry level programmer. Worked on foundry management systems for metals fabrication industry.SPECIALTIES: C | x86 Assembler

Engineer’S Degree, Manufacturing Engineering, [Studied]

During my time at Brunel University, I completed a one week project at Martin Baker, the world's leading manufacturer of Ejection Seats..

High School

Activities and Societies: Represented the school at Soccer, Cricket, Cross Country, 400 Meter Sprint.