Hiten Patel Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

• Communicate with team members and clients on status of tickets and escalated incidents and problems.
• Develop technical and end user documentation as a communication and training tool; policies and procedures
• Assist in the procurement build/image/repair/inventory and rollout of all (new and rebuilt) Lenovo desktops and laptops Using MDT tools.
• Assisting Team in Microsoft Windows Desktop OS, Active Directory and Microsoft Office applications troubleshooting and day-to-day tasks.
• Log service desk tickets.
• Resolve incidents and escalate as per the incident management process.

London, United Kingdom

• Deploys end user workstations and accessories for end users; performs hardware refresh on pre-determined cycle.
• Maintains, upgrades or replaces hardware and application software to meet user needs. Pays special attention to time sensitive business requests and makes smart decisions to ensure minimal user impact for their regular.
• Assists with basic maintenance and support for user account administration, e-mail, VPN, telephony, cloud based file sharing, meeting collaboration software, print/fax etc.
• Support in the use of Personal Computer Hardware, Software & Mobile Communications.
• Building PC from scratch as per user requirement.
• Configuring MAC OSX and other Apple products for users.

London, United Kingdom

• Welcoming Customers and visitors in the shop.
• Handling cash quickly, accurately and responsibly.
• Plan and implement agreed promotional activities.
• Contribute to colleague training.
• Open and/or Close shop and work alone.
• Adhere HR policies and procedures.

London, United Kingdom

• Operate helpdesk and manage the ticketing system.
• Asking targeted questions to diagnose problems. Troubleshoot and resolve front line issues and queries.
• Effectively liaise with 2nd and 3rd line teams as well as 3rd parties/shops to troubleshoot and resolve calls.
• Ensure timely resolution of requests in line with a published Service Level Agreement (SLA).
• Escalation of requests/issues where necessary.
• Logging of incidents, service requests, changes and problem tickets in the Service Desk application (Remedy via phone and email)

London, United Kingdom

• Merchandising Shop - managing demo systems
• Helping customers with any technical queries.
• Selling and installing computer peripherals to customer site.
• Handling 1st line after care support and escalating the issue whereas necessary within the company or external.