Todd Smith Email & Phone Number

San Diego, California, Us

Asked to lead combined function of Education and Enablement professionals. Ensuring all education and enablement actions, deliverables and resources are appropriately provided and cross support all pertinent learner audiences including Customers, Partners, and Employees. Lead the development of new hire onboarding for all Sales and Customer Success roles. Manage sourcing and relationships with external vendors for specific complementary education program. Guide the delivery of ongoing Sales & CS Enablement training events to implement continuous skills development. Guide the reorganization of internal resource library for Team Members and Reseller Partners.

San Diego, California, Us

Strategic performance partner merging digital technologies with core education practices to make measurable improvements in customer experience and business performance. Lead the Tealium Customer and Partner education function including Education Delivery, Curriculum and Operations functions. Collaborate closely with Sales Enablement and HR Functions. Responsible for implementing new digital transformation strategies and growing the education function to support and scale the business. Own responsibility for training content, eLearning development, Learning Management System and associated learning technologies, training operations, and all forms of delivery including ILT, vILT and Digital. Work with business unit leaders in Sales, Consulting, Enablement, Channel, and Customer Success to ensure training exceeds stakeholder needs and leads to Customer, Partner and Employee success through measurable improvements in sales process facilitation, easing customer onboarding, facilitating quick return on investment, and supporting customer lifecycle growth initiatives.

San Diego, California, Us

Lead the curriculum, instructional design and certification programs for Tealium products for customers and partners. Responsible for establishing the foundation and growing the education function to support and scale the business. Own responsibility for training content, eLearning development, Learning Management System and associated learning technologies. Work with business unit leaders in Sales, Consulting, Enablement, Channel, and Customer Experience to ensure training exceeds stakeholder needs and leads to user, employee and partner success.

Irvine, Ca, Us

Global Training and Education leader developing Ephesoft, Inc training programs to provide a full range of training delivery and development services to support the success of employees, partners, and clients in the United States and worldwide.

Aliso Viejo, Ca, Us

Led a team of Learning and Development professionals in the design, development and delivery of training initiatives and the administration of the Learning Management System. Conducted learning needs assessments, developed recommendations, solutions, programs and curriculum to increase the capability of employees and the organization to perform effectively and efficiently. Partnered with HR, stakeholders and SME's to define requirements for technical, professional and soft skill development programs. Led creation of standard templates, processes, guides and various resources to establish consistent practices & deliverables. Led a project to select and implement a new top enterprise-class LMS. Owned responsibility for managing an extensive compliance training program for the organization. Implemented a new approach to content that increased targeted learning utilization by over 200%.

Santa Barbara, California, Us

Built new training and customer experience functions to provide resources to ensure customer and employee success. Developed and facilitated highly effective audience specific sessions targeted to the various learning needs of multiple audiences including front-line and professional-level employees and external clients. Created programs for a variety of delivery methods including instructor-led, multimedia, visual aids, web-based programs, training guides, job aids and various educational materials, scenario-based and action-learning programs. Created and managed the online help resource center and all software documentation and training recordings. Delivered hundreds of in-person and web-based training classes, events and lead generation Webinars. Implemented the company customer experience program using Net Promoter and lifecycle touch point surveys. Initiated company customer retention analysis and reporting and led projects to act on findings Setup the Services Department implementation & support team internal operations resources.

Miami, Florida, Us

Established a new training department to improve sales, customer service, and business operations performance. Created an eLearning training, testing and incentive program in product knowledge, sales skills and operations ability. Partnered with HR Business Partners and department leaders to leverage performance management and business intelligence insights to build effective curriculum and plans. Identified key metrics and developed evaluation processes to ensure learning and development program effectiveness. Created a management university to train and certify managers in human resources policy, interviewing, leadership, personnel management, budgeting, and operations. Led the creation and delivery of transition training for the purchase of a competitor (Computer City). Managed a program to open a sales call center; arranging facilities / vendors / equipment, program design, instructor training, curriculum development, and program delivery and successfully trained over 600 new hires in eight weeks.

Miami, Florida, Us

Developed an account manager training program to teach position operations, time management, customer service and account management skills to SMB and enterprise AM’s the reduced operations and increased sales. Developed customer service and sales training programs for new national phone-based, retail and corporate sales for inbound, in-store and enterprise sales representatives and led national roll out of training for audiences in the hundreds. Created and conducted new hire on-boarding and orientation training programs.

Miami, Florida, Us

Promoted to manage business operations, sales, marketing, staff, facilities and budget of a technical training center. Applied a variety of marketing, sales and classroom / instructor utilization practices to consistently exceed revenue and operations goals and grew center to profitability six months prior to plan while remaining under budget. Received “Service Star” award for positive customer ratings and “100 Million Club” award for exceeding sales goals.

Miami, Florida, Us

Stand up instructor-led training facilitator for technical training courses. Instructed classes in Microsoft Windows and Office, Lotus SmartSuite, Web / HTML, Computer Networking, others.

Graduate Cert., Organizational Develoment And Leadership

Human Performance Improvement Certificate Program, Astd, Human Performance Improvement

Instructional Systems Design Certificate Course, Professional Certification In Instructional Systems Design

Ba, International Business Studies