Principal Customer Success Manager
CurrentHelping Enterprise clients maximize the lifetime value of their customers.My amazing portfolio of Enterprise clients has included: Telefónica-O2, Vodafone, William Hill (UK), Kindred, SkyBet, Eli Lilly, Mutual of Omaha, Travelers, Liberty Mutual, Lincoln Financial, Santander Bank, M&T Bank, US Bank, Plymouth Rock, Mass Mutual, Priceline, United Airlines, Keurig/Dr. Pepper, Bath & Body Works, Urban Outfitters, Campbells, and more.Created "Instalytics", a customer reporting skunkworks project that I developed to help me understand my clients' engagement -- the Who, What, When, How, and How Much. I was able to create and share reports with CSMs, Strategists, Account Managers, and Account Executives, and the core pieces are now being reproduced and distributed Globally in SalesForce.