Heather brings more than 21 years of utility industry experience working with municipalities and utilities to optimize business processes and implement asset management tools and strategies. Her expertise includes integrating geographic information systems (GIS) spatial data with enterprise asset management systems (EAMS) and customer information systems (CIS). Heather is experienced with data conversion and system implementations for water production and distribution, wastewater treatment and collection, stormwater collection, transportation, and facilities management using a variety of EAM solutions. Heather has led the development of key performance indicators (KPIs), metrics, and dashboards to improve organizational effectiveness, data visualization, and to identify assets needing repair or rehabilitation. Heather is a skilled facilitator with solid written and verbal communication skills and excellent listening skills for individual interactions and in group settings.