Harpreet Kaur Gill Email & Phone Number

•Provide tier 2 technical support to parkland refinery staff on variety of IT issues related to computer systems.• Monitor ticket management queues in service now and work diligently to organize, prioritize execute multiple complex tasks and initiatives under tight timelines in order to quickly restore users to productivity.• Diagnose and provide creative resolutions to user problems and technical service requests related to customer hardware, software and networking via remote tools such as RDP, Bomgar and in-person.• Complete various tasks and responsibilities, including moves, asset refresh, install, de-install, re-image, evaluation and testing.• Provide preliminary or routine instruction to customers via phone, email and chat in systems, applications and protocols and alert team lead to current or potential problems.• Work with Hardware vendors to resolve hardware related issues.• Manage computer accounts in the active directory.• Manage the Hardware Stock.

Richmond, Bc

.Imaged, Configured and Deployed more than 1,000 devices: desktop, laptops, surface pro and other peripherals devices using USMT (User State Migration Tool).• Managed operating systems using System Center Configuration Manager for remote control, patch management and user policy management.• Troubleshoot and resolved mobile phones, printers and other computer and telecommunication equipment.• Upskilled to diffuse tense customer situations and project a positive, confident outlook.• Recognized by Operations Manager as a dedicated employee who was willing to “go the extra mile.”

280 - 111 W Hastings St, Vancouver, Bc, V6B 1H4

• Fielded incoming help requests from end users via both telephone and work orders in a courteous manner.• Installed, upgrade and troubleshoot errors in window and Linux operation system using ultimate boot cd and troubleshooting techniques.• Maintained accurate records of completed and pending jobs using the open source RT software on Linux.• Enhanced technical skills by managing user account through Linux terminal and managed outlook profiles on public servers.• Appreciated by a project manager for dedicated support in web hosting services and client satisfaction.

British Columbia, Canada

• Testing CISCO Hardware products like Cisco ISB7100 Series High-Definition IP Set-Tops (7050,7150,7105), Cisco ISB7105 High-Definition Wireless IPTV Set-Top and Cisco IPV6016 and troubleshooting Networking related problems.• Data Entry of various electronics products by Scanning serial numbers.• Refurbishing as well as packaging the tested electronics products such as TELUS - Actiontec T1200H/T2200H wireless gateways and TELUS - Actiontec WEB6000Q Wireless network extender• Regularly met all established goals and frequently exceeded daily product testing goals by 25 to 30 percent.• Recognized by Team leader for dedication towards work and providing enthusiastic service.

British Columbia, Canada

• Operating the cash register and handling cash transactions in a high-paced customer service environment.• Maintaining store shelves by observing displays of company products; removing damaged or freshness-dated products.• Positive, helpful attitude toward customers, including the ability to speak clearly and convey information accurately.• Mastered to work in pressured-environment by gratifying customers’ requirements and maintaining positive attitude.• Explored my potential by multi-tasking and resolving customers problems in timely manner.

Technical Support Professional Program

The Technology Support Professional program offered by BCIT's High-Tech Professional Program is a 10-month full-time program designed.

Master Of Technology - Mtech, Electrical, Electronics And Communications Engineering

A two-year program which focused on equipment and technologies that communicate voice, data and multimedia information using VLSI, MAT lab.

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

A four-year program with spotlight to understand the basic concepts in Electronics & Communication Engineering and to apply them.