Hassan M. Email & Phone Number

• Develop and implement .NET software patches, conduct rigorous regression testing, and ensure seamless deployment to safeguard system integrity and user experience.• Work with REST API backends interfacing with SQL databases, providing essential post-deployment support and utilizing PowerBI for effective data visualization and analysis.• Employ Powershell, Azure DevOps, and Perforce to elevate technical capabilities and enhance functionality.• Manage 24/7 technical support… Show more • Develop and implement .NET software patches, conduct rigorous regression testing, and ensure seamless deployment to safeguard system integrity and user experience.• Work with REST API backends interfacing with SQL databases, providing essential post-deployment support and utilizing PowerBI for effective data visualization and analysis.• Employ Powershell, Azure DevOps, and Perforce to elevate technical capabilities and enhance functionality.• Manage 24/7 technical support operations for over 400 production and test systems, employing diverse technologies and executing crucial patching procedures to maintain system integrity and reliability. Show less

• Designed and implemented ETL processes using AWS Glue to preprocess and enrich raw chatbot interaction data.• Integrated PowerBI with Amazon Redshift to craft interactive dashboards and reports.• Integrated NLP techniques into the data pipeline for interaction data, enabling sentiment analysis for feedback.• Continuously monitored and optimized the data pipeline and storage solutions for cost-efficiency and scalability.

Toronto, Ontario, Canada

Urban Transportation Solutions (GTS) - Software Components - Integration, Test, and Verification of Communications Based Train Control (CBTC) focusing on Automatic Train Supervision (ATS) subsystem of the Hong Kong based DUAT project.

Toronto, Ontario, Canada

Enterprise Incident Management (EIM) - Data Analytics, Incident Management, and Process Automation

Mississauga, Ontario, Canada