Hassan M. Email & Phone Number

• Develop and implement.NET software patches, conduct rigorous regression testing, and ensure seamless deployment to safeguard system integrity and user experience.
• Work with REST API backends interfacing with SQL databases, providing essential post-deployment support and utilizing PowerBI for effective data visualization and analysis.
• Employ Powershell, Azure DevOps, and Perforce to elevate technical capabilities and enhance functionality.
• Manage 24/7 technical support… Show more
• Manage 24/7 technical support operations for over 400 production and test systems, employing diverse technologies and executing crucial patching procedures to maintain system integrity and reliability. Show less

• Designed and implemented ETL processes using AWS Glue to preprocess and enrich raw chatbot interaction data.
• Integrated PowerBI with Amazon Redshift to craft interactive dashboards and reports.
• Integrated NLP techniques into the data pipeline for interaction data, enabling sentiment analysis for feedback.
• Continuously monitored and optimized the data pipeline and storage solutions for cost-efficiency and scalability.

Toronto, Ontario, Canada

Urban Transportation Solutions (GTS) - Software Components - Integration, Test, and Verification of Communications Based Train Control (CBTC) focusing on Automatic Train Supervision (ATS) subsystem of the Hong Kong based DUAT project.

Toronto, Ontario, Canada

Enterprise Incident Management (EIM) - Data Analytics, Incident Management, and Process Automation

Mississauga, Ontario, Canada