Bert Herrera Email and Phone Number
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I am a pragmatic senior technology leader with deep technical, product, and operational expertise and a track record of building high-performing IT organizations, driving global transformations, and positioning Fortune-ranked companies & emerging startups for growth, innovation, and scalability.Since 2015, I’ve driven agile transformation at Cigna — enabling a private cloud automation program and digitally splitting its Supplemental Health products as Cigna divested its Group Insurance business to New York Life.Previously, TJX Companies engaged me to lead its E-commerce Department’s transition from waterfall to agile, driving the development of seven supply chain workflows for a newly launched distribution center.While at Santander Bank, I restructured 270 Category A systems — implementing virtualization, redundancies, self-healing automation, and production support to stabilize the US organization.Earlier, I was recruited by LATAM Airlines to build a new cross-border mail logistics revenue stream — developing all things technical as CTO, launching in 24 countries within three months, and paving the way for e-commerce distribution across Latin America.I began my career at Carlos Slim’s international e-commerce startup — fast-tracking through the ranks while solving big technical challenges to scale the organization into a worldwide leader in the cross-border commerce & logistics space.Above all, I am an impeccable relationship builder and passionate IT leader who brings the best out in teams and thrives in working across functions to break down barriers — solving hard problems, reducing OpEx, and powering business models.AREAS OF EXPERTISE:BUSINESS & TECHNOLOGY STRATEGYVision Building • Budget Oversight • Capability Modeling • Agile/Digital Transformation • OpEx Reduction • Compliance & Risk Management • M&A • Deep “Shift Left” ExperienceSOLUTION ARCHITECTURE4th-Dimension Design Thinking • Enterprise Implementations • Virtualization/Containerization • Hardware/Software Rationalization & ModernizationTECHNOLOGY OPERATIONSCloud Infrastructure & Colocation • Onshore/Nearshore/Offshore • Service Operations Efficiencies • Asset & Configuration Management • IT Security, Privacy, Change Controls & GovernanceFULL-STACK SOFTWARE DEVELOPMENTBranching Strategies • Database Tuning • DevOps • CI/CD Pipeline • Process Engineering • Rapid Prototyping/Demo Mentality • Ethical AICROSS-FUNCTIONAL LEADERSHIPAttracting & Mentoring Technical Teams • Executive, C-Suite, & Cross-Functional Partner Engagement • Navigating Matrix Organizations
Evernorth Health Services
View- Website:
- evernorth.com
- Employees:
- 5902
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Evernorth Health Services
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Senior Manager, Software Engineering — Supplemental HealthCigna 2020 - PresentBloomfield, Ct, Us• Tasked to digitally split Cigna’s Supplemental Health products in two as the company divested its Group Insurance business to New York Life — not only ensuring seamless business continuity for both organizations but also empowering Cigna to achieve 40X revenue growth ($10M to $400M) for Supplemental Health.• Mapped & developed 23 applications to support Underwriting, Sales, Billing, Operations, Account Management, Case Installation, and Enrollment — completing the new value stream in an aggressive timeline and empowering the team to deliver ten times faster at a fifth of the cost.• Tapped to rearchitect a case installation process for the Supplemental Health organization — breaking down barriers between cross-functional teams to scale the number of client migrations, ultimately turning around the situation in record time and improving the relationship.• Inherited & elevated the performance of two additional teams — tuning technical capabilities, processes, and skillsets to meet the demand for growth with 50% reduced headcount, reducing OpEx while maintaining a high retention ratio. -
Agile Transformation Manager — Infrastructure OrganizationCigna 2015 - 2020Bloomfield, Ct, Us• Hired by the global healthcare provider’s Infrastructure Organization to drive a challenging infrastructure refresh and private cloud automation program — piloting the implementation of agile, kanban, and SAFe methodologies to elevate capabilities and, against all odds, delivering the solution originally estimated at eight years & $29M in just 14 months with $14M, and receiving a quarterly award for the effort.• Tapped to scale the success of the pilot program across the Cigna Infrastructure Organization’s $200M portfolio — roadmapping & standing up 15+ release trains and providing training & coaching at several locations to ensure adoption by the company’s 1,600-member team.• Harnessed the power of automation to break down barriers & create a self-service model across the company — bringing systems back into compliance while reducing average migration time from six months to one, creating economies at scale, and reducing OpEx.
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Senior Program Lead — Agile TransformationThe Tjx Companies, Inc. 2015 - 2015Framingham, Ma, Us• Engaged by the retail giant’s E-commerce Department to lead its transition from waterfall to agile — driving the development of seven supply chain workflows for a newly launched distribution center with improved shipping & picking efficiency as the Product Owner, reducing delivery time from 11 months to three, project cost from $2.1M to $300k, and receiving honors from leadership for the effort. -
Information Technology Leader — Critical SystemsSantander Us 2013 - 2015Boston, Ma, Us• Recruited by the world’s sixth-largest bank to build out & maintain its 270 most critical (Category A) systems — leading an 18-member team in implementing virtualization, systemwide redundancies, self-healing automation, and disaster recovery to stabilize the US organization, its four data centers, 700+ branches, and 7,000+ employees.• Led implementation of Scrum & Kanban methodologies — maximizing adoption as Scrum & Production Support Coach while launching a nearshore team in Mexico, ultimately increasing productivity by 600%.• Tapped by the CIO to serve as a core member of the bank’s disaster recovery taskforce — stepping up to lead recovery efforts for several legacy systems. -
Chief Technology OfficerSkyshop Logistics Inc (Skpn) 2002 - 2013• Recruited by the CEO of the Chilean airline to build a new cross-border mail logistics company & revenue stream — driving all things technical as CTO, launching in 24 countries within three months, and paving the way for e-commerce distribution across LATAM.• Led initiative to build direct integrations with Amazon & The Home Depot — efficiently standing up an e-commerce platform / white-labeled marketplace that enabled brand partners such as AMEX, The Home Depot, Netflix, and Visa to offer products into previously cost-prohibitive international markets. • Led development of a handheld device to streamline hand-delivery operations — negotiating with manufacturers in Shanghai & Taiwan to deliver an enterprise-grade technology in seven months with nominal investment, enabling sales of the device at 100% profit and nearly half the price of its closest competitor.• Played a critical role in increasing the company’s reach into EMEA and APAC — implementing nearshore teams in Guatemala to reduce OpEx & maximize global impact while helping secure three rounds of investment to take the company to the next level, go public and position for successful acquisition. -
Cto / Director Of Technology / Chief Architect / DeveloperFiera 2000 - 2002• Entered career as an early hire within Carlos Slim’s revolutionary international e-commerce company — fast-tracking through the ranks while playing an integral role in solving some of the biggest technical challenges to scale the organization from a startup into a worldwide leader in the cross-border commerce & logistics space. • Led all aspects of the SDLC — building critical hyper-scale systems to support Logistics, Customer Service, Product Management, Marketing, and Operations and powering the seamless online sale & global distribution of 2M+ SKUs to B2B & B2C markets, a statistic rivaled only by Amazon at the time.• Pioneered the development of a first-of-its-kind Electronic Package Management System — creating a secure framework for direct integrations with key partners such as the USPS, Deutsche Post (DHL), and UPS. This was a radical socket-services-based capability developed in the pre-WebAPI world. • In 24 months, dramatically transformed the technology team’s capabilities — delivering a best-in-class customer experience, building a 24-hour monitoring & recovery infrastructure to maintain 99.999% uptime, and serving as the main technological stakeholder for 10+ acquisitions & integration initiatives.
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Technology LeaderVarious Top Companies & Emerging Startups 2000 - 2000SPECIALTIES:• Applying a mix of strategy & tactics to architect and deploy robust technology roadmaps — keeping agility & scalability in mind to solve hard problems, reduce OpEx, and power business models.• Working across functions to break down barriers and align teams, resources, and strategies around a common vision and propel objectives forward.• Harnessing data & insights to track the pulse of the business, identify issues, and influence / execute informed decisions — optimizing process & technology to achieve optimal performance.• Building high trust while bridging the gap between executive, finance, security, compliance, and technology stakeholders to find alignment, eliminate constraints, and enable success.• Mentoring and developing technical professionals — empowering them to think critically & challenge conventions while balancing guidance & autonomy to reliably produce results.TECHNICAL DOMAIN:TECH STACKSOracle • Oracle APEX • Python • Terraform • Databricks • Hadoop • C# • .Net • X++ • Java • JavaScript • PowerShell • PLSQL • MSSQLWEB TECHNOLOGIESAWS • Oracle Cloud • JSON • REST • XML • CSS • AJAX • jQueryWEB & APP SERVERSIIS • Apache • Tomcat • JBOSS • EAPDESKTOP/MOBILE OPERATING SYSTEMSWindows • Linux • Android • iOSMETHODOLOGIES & FRAMEWORKSKanban • Agile • SAFe • BDD • TDD • SaaS/IaaS • ScrumXP • XP • RAD • LeanPLATFORMS & TOOLSMS Dynamics AX/CRM • Salesforce CRM • Jira • Rally/Agile Central • AGileCraft • Jira Aligned • ServiceNow • SlackINDUSTRIES:Healthcare • Enterprise/B2B • E-commerce • Supply Chain • Logistics • Banking • Engineering • Retail • Trading • Manufacturing • Energy
Bert Herrera Skills
Bert Herrera Education Details
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University Of MiamiCriminology -
Florida International UniversityCompleted 3 Years Of Coursework Toward A Bachelor Of Science In Computer Science
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Northeastern UniversityCompleted 3 Years Of Coursework Toward A Bachelor Of Science In Computer Science
Frequently Asked Questions about Bert Herrera
What company does Bert Herrera work for?
Bert Herrera works for Evernorth Health Services
What is Bert Herrera's role at the current company?
Bert Herrera's current role is Skilled Technology Leader & Consultant | Repeated Success Transforming Businesses for Exponential Growth & Scalability.
What is Bert Herrera's email address?
Bert Herrera's email address is be****@****ail.com
What schools did Bert Herrera attend?
Bert Herrera attended University Of Miami, Florida International University, Northeastern University.
What are some of Bert Herrera's interests?
Bert Herrera has interest in Beach, Road Biking, Problem Solving, Linux, Meditation, Animals, Process Flow And Links, Nature.
What skills is Bert Herrera known for?
Bert Herrera has skills like Integration, Web Applications, Agile Methodologies, Mysql, E Commerce, Microsoft Sql Server, Php, C#, Linux, Web Services, Oracle, Web Development.
Who are Bert Herrera's colleagues?
Bert Herrera's colleagues are Dinesh K, Teresa Holleran, Megan Diffendal, Brittany Gradillas, Lisa Sughero, Mel Seabright, Pharmd, Mba, Karen Lynn Bueno.
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