Case Analyst Team Lead
Accomplish department objectives by managing teams of 8 - 12. Developed in-depth monthly review sheets to explain and communicate to the team expectations and gather results. Individual team members on average processing cases at 133% of average analysts.12% layoff rate compared to 30%-50% of other comparable teams. 100% retention rate among the team. 4 analysts promoted to Senior Analyst in 2018-2019. Underperforming analysts were brought to speed and now perform above average in line with… Show more Accomplish department objectives by managing teams of 8 - 12. Developed in-depth monthly review sheets to explain and communicate to the team expectations and gather results. Individual team members on average processing cases at 133% of average analysts.12% layoff rate compared to 30%-50% of other comparable teams. 100% retention rate among the team. 4 analysts promoted to Senior Analyst in 2018-2019. Underperforming analysts were brought to speed and now perform above average in line with the rest of the team.Develop staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and HIPPA compliant work environment. Hired 22 employees, trained and reduced processing time for 12 analysts by 10% within one task. Analyze Complex Data, identify trends and create actionable solutions for improvement of analyst duties and management expectations. Adjusted metrics for management judgment of analysts to be in line with realistic expectations. Reducing expectations from unobtainable 55 cases a month to 40 cases using live data to continuously update expectations for future product improvements.Maintain technical knowledge and provide technical help to team members. Maintain a score in quality of 80% sensitivity/80% speicity/80% quality and a 100% success rate. Show less