Hoa (Tommy) Pham Email & Phone Number

Centreville, Va, Us

•Managing the transferring and processing of financial data from various Vendor Management Systems daily•Performing QA to ensure the billing and payroll data is accurate for more than 5000 records weekly•Utilizing analytical and Excel skill to resolve errors quickly and improve team's efficiency•Processing financial data integrations for 50+ clients exceeding 20M/week•Developing and implementing technical process improvements and solutions related to Vendor Management System file transfers•Working closely with product management/developers to improve processes, gain efficiency in homegrown technology•Improving and creating documentations to facilitate on-going data integration for VMS and homegrown systems•Supporting and assisting with development of test cases and test plans•Increasing revenue through process enhancement, integration support, analysis, and testing

• Collaborated with auditors in analyzing up to 50 financial records per day, maintaining full compliance for Fairfax County Government• Performed fieldwork, compiled recommendations and reports• Worked with ~ 100 County agencies on behalf of the County to complete audit fieldwork• Analyzd the performance of the County’s agencies• Audited transactional data, documents, receipts, and disbursements for effectiveness and accuracy• Planned and performed audit assignments as scheduled• Identified ~ $100 million in proffers that have not been utilized from certain agencies in the county since 1973• Extracted prior yearly financial statements into new reports to analyze areas of improvement for each agency

• Managed the monthly financial close process, including ensuring all costs incurred are properly recorded, reviewing journal entries, account balance reconciliations and report preparation for 30 government/corporate clients• Responsible for hierarchy and scalability in chart of accounts and accuracy in the general ledger and financial statements and have ultimate authority over classification and booking of all transactions• Oversaw the day-to-day operations of the billing department to ensure accuracy with chart coding and billing processes• Supported QA testing and validation activities for all systems and tools to ensure data integrity and compatibility• Managed the selection, training, and development of the AR/AP department staff of five• Participated in the ongoing development/establishment of accounting policies and procedures and operational strategies including the review and implementation of process and system changes• Ensured clients' billing accounts are set up correctly and according to their requirements• Helped the company generate ~ $5 million in revenue per year through realtor referral programs, vendor invoices, and new RFPs• Designed and established new billing process in the accounting department, increasing efficiency in processes for over five employees• Implemented new process to streamline invoicing for government and corporate invoices, saving clients over one hour per invoice

• Managed billing of all government/corporate contracts to ensure accuracy and performed monthly evaluation to assess revenue growth• Maintained journal entries and all ledger accounts and ensured reconciliation of all statements according to US GAAP• Collected, analyzed, and summarized financial data, resolved issues, and managed deadlines• Prepared balance sheets and income statements and supported all internal and external auditors during quarterly audits• Prepared, issued, and invoiced over 2000 invoices per month to 30 government/corporate clients

Fairfax, Virginia

• Processed over 100 invoices a day in QuickBooks to ensure both the company and vendors were paid on time and followed up with clients and vendors as needed• Monitored over 50 domestic and international bank accounts for incoming payments and paid associated vendor bills via ACH, wire, or check• Followed up with clients on outstanding receivables and assessed late fees as needed• Assumed the responsibility of receiving and sorting incoming payments with attention to detail

Manassas, Va

Responsible for managing daily tasks of 30 plus associates for training, development, scheduling, order management, and maintenance in a $10-million-dollar plus volume store.Increased store sales by 20 percent year to date compared to last year’s profits.Accountable to manage, lead and coach his/her selling organization to maximize our customers’ shopping experience by delivering world class in-stock experience and a well planned and executed MSP.Ensuring merchandise is stocked as well as exceeding metrics in credits, protection plans, and sales for high marginal profit as we were top 10 stores in the company in 2016Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule. Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes. Perform job and task analysis to document job requirements and objectives. Source and recruit candidates by using databases, social media etc.

Fairfax, Va

Responsible for managing daily tasks of 2 associates, 3 sales specialists, of scheduling, order management, training and development.Determine customer service requirements through surveys, focus groups and benchmarking best practice.Analyze data such specialist planning tool for improvement of service and productivity increasing 4% increase in sales over 3 months.Mitigate shrink by cycle counts on high shrink items reducing shrink numbers by 3% every months.Ensuring merchandise is stocked, tracking and reporting relevant metrics, and monitoring project activity.

Alexandria, Va

Effectively communicate and partner with assistant manager to develop strategies to drive sales & profitability of over $2-million-dollar department.Leverage sales and profit opportunities through shrink management, safety and environment compliance, and markdown controls.Ensure quality service to all customers by driving sales & customer service with all associates by teach, coach, and train on customer service standards, and merchandising standards.Drive the development of store associates by conducting annual and mid-year reviews, reviewing individual development plans and providing feedback.Implement and drive sales profitability of individual sales specialists by coach and train increasing monthly sales by 5%.