Hoang Phan Email & Phone Number

Hoang Phan is a Application Engineer at Supermicro. They possess expertise in microsoft exchange, hardware, active directory, disaster recovery, troubleshooting and 3 more skills. Colleagues describe them as "Hoang is a top, highly skilled compatibility engineer. I worked with Hoang Phan on many customer escalations over a 6 year period. Hoang could quickly understand and reproduce customer issues which made development's task of fixing the issue much easier. His experience ranges from SQL Server, failover clusters, DFSR, all Windows platforms and much more, and their interoperability with security products such as Vormetric's driver level VTE. Hoang has a great ability to communicate technical details, and he is a pleasure to work with. I highly recommend Hoang and he would be an asset to any company."

Listed skills include Microsoft Exchange, Hardware, Active Directory, Disaster Recovery, and 4 others.

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  Application Engineer

  Supermicro

  May 2021 - Present - San Jose, California, United States

  • Provided 2nd Level support via email or ticketing system for motherboards and systems using AMD/INTEL Server CPU.• Provided phone support to customer who has issue with motherboards and systems.• Set up lab environment to replicate customer's issues, compatibility testing and various OS platforms.• Familiar with storage controller, hard drive (SATA, SAS, NVME), network adapter.• Wrote up instruction for customer to follow on how to upgrade BIOS or BMC firmware or troubleshooting steps.• Collaborated with Technical Support and Developer team on solving customer's issues or testing new products.