Philip Hoang Email & Phone Number

• Architect and maintain web applications by developing both front-end and back-end components that automate tasks and workflows, including database management and server-side processing. Utilize APIs and custom scripts to replace manual processes, ensuring seamless communication with external services.• Integrate and enhance API functionality within the application, building automations that consolidate interfaces across multiple products for a cohesive user experience.• Orchestrate data flows and automation across systems by connecting multiple APIs to enable streamlined data sharing, automation, and communication between platforms. Manage API requests, handle data transformations, and oversee workflow orchestration for optimized cross-platform functionality.• Develop internal tools and knowledge resources to expedite issue resolution and improve client satisfaction. Create and update internal documentation, process articles, and respond to customer queries using ticketing systems and other support tools, ensuring efficient resolution and excellent service quality.

• Orchestrated robust and efficient data communication by expertly leveraging ODBC and JDBC connections, in conjunction with software SSL certificates.• Spearheaded the resolution of escalated development issues, meticulously adhering to project timelines and stringent quality standards.• Demonstrated an unparalleled mastery of SQL, ensuring impeccable data integrity through the identification and rectification of inconsistent data within the database.• Pioneered the development of groundbreaking applications that seamlessly bridged testing gaps between third-party support technicians and API Developers.• Delivered exceptional support for the API of cloud-based dental Practice Management Software.Notable Achievements:• Pioneered the development of an API Onboarding Automation system, employing Python, Flask, MSAL, and Azure AD Authentication, resulting in a remarkable reduction in onboarding time from over an hour to instant.• Proactively identified and resolved a high-risk security issue within the web application UI, fortifying system security.• Engineered a sophisticated parsing program to extract hex data blobs within the database, significantly enhancing data analysis capabilities.• Seamlessly integrated Canadian claim software with Practice Management Software, streamlining and optimizing operations.• Fostered harmonious collaboration between support and development teams through the creation of automation solutions that generate relevant data for both sides.• Designed and implemented a cutting-edge automation system that seamlessly amalgamates data from Salesforce and OrgMapper, presenting it in a user-friendly HTML format with JavaScript.• Developed specialized software to effortlessly update the fee guide installer with procedure codes and fees from each province in Canada, simplifying and enhancing the process.

Greenville, South Carolina Area

• Provided invaluable assistance to third-party development partners in establishing secure and efficient database connections to dental offices using specialized software.• Expertly troubleshooted complex database connection issues for third-party development partners, ensuring seamless operations.• Assisted third-party development partners in querying data from the database and effectively rectifying data-related errors in queries.

Greenville, South Carolina Area

• Proficiently addressed and resolved software issues for customers, consistently exceeding their expectations.• Spearheaded the development of a pioneering utility to streamline troubleshooting processes, contributing significantly to increased revenue.• Demonstrated expertise in configuring Windows environments for optimal software performance.• Effectively managed multiple support calls, meticulous note-taking, projects, testing solutions, and utility development concurrently.

Greater Atlanta Area

• Artfully constructed web content for clients, showcasing precision and creativity.• Delivered exceptional user support, fostering a comprehensive understanding of processes.• Conducted rigorous testing of applications, adeptly identifying issues and delivering prompt resolutions to concerns.

Greater Atlanta Area

• Meticulously maintained the company's database and ensured fail-safe backup systems.• Conducted a comprehensive analysis of network topology, leading to the design and implementation of a highly efficient network infrastructure.• Successfully revitalized catalogs using Canon 70D and Adobe Photoshop, resulting in a substantial increase in sales.• Established a customized computer system tailored to meet the specific needs of the business.