Responsible in troubleshooting and repairing customer work order computers/iPads/iPhones/iPods. Fluent with various Mac Operating Systems and functions. Serviced/repaired various systems from iBook G4s to iMacs/eMacs to newer aluminum Macs. As Build Shop Technician, I am responsible for building customer- purchased systems to their exact specifications and installing proper OS. Currently in the process of training three new entry-level technicians. Knowledge in company database on thoroughly notating work order accounts, updating repair status, accessing repair history, and composing transaction lists.

Executed daily operations of the Service Center. Repaired/troubleshoot mobile devices/smartphones using various handtools and parts. Dealing with small screws and components on a daily basis hasHoheyun Kim Page 2 helped me in maintaining steady hands and an organized mind. Trained and managed several entry level technicians and achieved significant improvements in their productivity. Interacted with customers in troubleshooting and resolving issues. Successfully handled difficult situations with customers and/or employees.

Managed retail store and supervised employees. Planned and prepared work schedules, assigning employees to specific tasks. Coordinated sales promotion activities. Trained and managed two entry level sales representatives during my time there and achieved significant improvements in their productivity. Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions. Successfully managed a two-person team while maintaining store goals and profits. Answered customer complaints and inquiries. Interviewed, hired and trained employees. Locked and secured store.