Ken Smith Email & Phone Number

Columbia, South Carolina Area

• Lead operations of 12 offices with a workforce of 200+ optimizing strategic business processes.• Develop integration plans for acquired businesses, while evaluating processes, systems and organizational infrastructure to identify areas for overall improvement. • Upgrade CRM to aide sales efforts, improve data management and streamline operations.• Drive operational efficiency by identifying and implementing technology to automate processes, optimize customer workflows, increase productivity and reduce costs.• Increased annual earnings through strategies focused on employee training, sales, pricing, professional management and company acquisitions.• Managed Request for Proposal (RFP) and vendor selection processes for the company.• Decreased employee turnover by 25% through innovative employee retention strategies.• Designed and launched an employee performance review process and a compensation strategy to make informed decisions on pay increases, retain top talent and boost employee satisfaction.

• Grew revenue significantly at the Columbia branch and an underperforming Charlotte office through the implementation of efficient processes, achieving operational excellence across all branches.• Transformed performance of Myrtle Beach branch, increasing annual revenue.• Formulated and executed successful strategies for sales, marketing, operations and customer service.• Developed strategic approach to source, recruit, hire and train competitive professionals.• Ensured compliance with state safety and reporting regulations via OSHA logs and records. • Maintained optimal inventory for service calls across locations, aligned with business growth targets.

• Formulated and executed innovative marketing strategies, including phone outreach, direct mail campaigns, door-to-door engagement and targeted mail-outs.• Directed launch of new branch in Columbia, SC, expanding regional presence and market reach.• Increased responsibility at Columbia branch managing HR, including recruiting and employee relations.• Drove revenue in Columbia to exceed goals in five years by leveraging a curated list of previous clients.• Oversaw successful migration of sales and client data of 1,000 customers from paper to a database.

• Held responsibility for Eastern NC and SC territory, selling manufacturing tooling to metal fabrication factories. • Increased territory sales 35% with a focus on strategic sales solutions and key account engagement.

• Recognized by management as a top performer earning rapid promotions with increased responsibility.• Oversaw operations for 11 offices and 155 team members, achieving double digit growth YoY.• Achieved Presidents Manager Council, rewarded by executive leadership, as a 20 branch, for two years.