Ken Smith Email & Phone Number

Columbia, South Carolina Area

• Lead operations of 12 offices with a workforce of 200+ optimizing strategic business processes.
• Develop integration plans for acquired businesses, while evaluating processes, systems and organizational infrastructure to identify areas for overall improvement.
• Upgrade CRM to aide sales efforts, improve data management and streamline operations.
• Drive operational efficiency by identifying and implementing technology to automate processes, optimize customer workflows, increase productivity and reduce costs.
• Increased annual earnings through strategies focused on employee training, sales, pricing, professional management and company acquisitions.
• Managed Request for Proposal (RFP) and vendor selection processes for the company.

• Grew revenue significantly at the Columbia branch and an underperforming Charlotte office through the implementation of efficient processes, achieving operational excellence across all branches.
• Transformed performance of Myrtle Beach branch, increasing annual revenue.
• Formulated and executed successful strategies for sales, marketing, operations and customer service.
• Developed strategic approach to source, recruit, hire and train competitive professionals.
• Ensured compliance with state safety and reporting regulations via OSHA logs and records.
• Maintained optimal inventory for service calls across locations, aligned with business growth targets.

• Formulated and executed innovative marketing strategies, including phone outreach, direct mail campaigns, door-to-door engagement and targeted mail-outs.
• Directed launch of new branch in Columbia, SC, expanding regional presence and market reach.
• Increased responsibility at Columbia branch managing HR, including recruiting and employee relations.
• Drove revenue in Columbia to exceed goals in five years by leveraging a curated list of previous clients.
• Oversaw successful migration of sales and client data of 1,000 customers from paper to a database.

• Held responsibility for Eastern NC and SC territory, selling manufacturing tooling to metal fabrication factories.
• Increased territory sales 35% with a focus on strategic sales solutions and key account engagement.

• Recognized by management as a top performer earning rapid promotions with increased responsibility.
• Oversaw operations for 11 offices and 155 team members, achieving double digit growth YoY.
• Achieved Presidents Manager Council, rewarded by executive leadership, as a 20 branch, for two years.