Hojin Mun Email & Phone Number

Fort Lee, Nj, Us

New York, Ny, Us

• Led the development of a comprehensive eCommerce website (capdoodle.com), focusing on user experience optimization and brand consistency.• Cultivated standards and best practices for content creation, distribution, and maintenance, ensuring new product listings were in line with brand image.• Ensured regular updates of the fashiongo and faire store with new products and promotions to attract and retain customer interest.• Supported digital marketing activities, including paid advertising, and SEO, contributing to enhanced online visibility and customer engagement.• Assisted with budgeting, forecasting, and buying for the website, contributing to effective financial planning and inventory management.• Used historical data and market trends to forecast future demand. Consider seasonal variations, promotions, and external factors that may impact sales for wholesale, fashion go, Faire and Seller Central Amazon store.• Opened up faire may of 23 and forecasted to have $125,000 in sales by YTD

• Managed 2 Amazon store operations, including product listings, pay per click, pricing, and inventory management.• Increased sales in Amazon sales by 2.5 times.• Registered 2 brands in Amazon, along with taking down sellers who are not authorized.• Compliant with all the children product certificate testing with the toy listings.• Managed 3 Shopify stores wholesale, retail and private brand.• Conducted competitive analysis and developed pricing strategies to maximize sales and profitability.• Worked with Amazon Advertising to optimize sponsored product campaigns and increase sales.• Led eCommerce initiatives, including website redesigns, email marketing campaigns.• Managed inventory and fulfillment operations, ensuring timely delivery of products to customers.• Provided customer service support via phone, email, and chat, resolving customer issues and ensuring high levels of customer satisfaction.• Collaborated with marketing team to develop effective promotions and discounts to drive sales.• Monitored website analytics and provided insights to senior management regarding customer behavior and website performance.• Collaborated with product development team to launch new products and improve existing product lines.• Implemented digital marketing strategies to drive online sales and increase website traffic.• Monitored website analytics and provided insights to senior management regarding customer behavior and website performance.• Helped with faire platform with product listing, backorders dates, and logistics of the platform.

Perform KYC during account opening and follow-up with client for any missing or additional information as needed.Monitor account activity against stated expected revenues.Managed over 100 accounts in NYC area, made 10 to 25 calls per day.Research regulatory inquiries by reviewing regulations and other sources of informationAnalyze client's existing products/processes and find efficient and cost saving solutions.Prepare clients for the installation and provide training or support to the customer post-installation.Analyze customer complaint trends and corrective action.Maintain effective communication with customers throughout the entire project/case.

Closter, New Jersey, Us

Maintain direct knowledge of marketplace(amazon,overstock,zuilily,jane) trends and best practices for assigned brands and products● Increase margins by 10%, conversions, flow, revenues and profits for assigned brands and products ● Accountable for driving sales through the online channel and strategically facilitate incremental sales● Ensure that e-commerce projects are delivered on-time, within budget and exceed our client’s expectations.● Provide exceptional customer service to clientele and understand their needs.● Assist with adding content to websites and quality testing.● Manage, maintain, and deliver accurate data across multiple marketplaces. This includes titles, descriptions, images, additional attributes, and pricing.● Managed team of 3 and 5 in the warehouse

Carlstadt, Nj, Us

Provided Proof of Delivery (POD) and Bill of Lading (BOL) for product orders and shipping needs Built carrier capacity by strengthening carrier relationships Initiated, coordinated and enforced optimal operational policies and procedures Responsible for managing product relationship with Home Depot and Aldi responsible for coordinating the route movement of outgoing and incoming freight shipments trucking and airline terminals. Tracked delivery progress of cargo and oversees personnel load and deliver shipments. Advise clients on methods of shipment, payment methods, invoicing and shipping documents needed. Negotiated the transport of goods with vendors and freight companies. Responsible for troubleshooting problems with delivery or damaged goods during the shipping process

Delivered excellent customer service and improved the operational systems, processes and policies to enhance service deliveryMaintained strategic relationships with clients which enhanced communication processes Successfully managed logistics with global manufacturing suppliers, having delivered final production ontime and on budgetEffectively researched and implemented an RMA system to provide inventory audit capabilities for top Fortune 500 clientPoint of contact for staff development, policy implementation, and procedure optimization initiative

Clifton, Nj, Us

Professionally monitored products import and export processes to ensure compliance with regulatory and legal requirementsManaged complex international shipments and strategically dealt with cotyWorked with management and other key contributors and stakeholders to evaluate and prioritize opportunities and develop a proper product strategyIdentified product gaps, process improvements, and solutionsSkillfully handled direct distribution center operations to ensure achievement of cost, productivity, accuracy, and timeliness objectivesAggressively negotiated transportation rates or services and with suppliers or customers to improve supply chain efficiency and sustainability

Coding Boot Camp

Bachelor'S Degree, Psychology

Education record