Karen Hokansson Email & Phone Number

Newport News, Virginia, United States

Ft. Eustis, Virginia

• Co-led an Operational Planning Team that developed recommendations to revitalize the KM Program. Member on teams that led to a: 1) New Strategy and Implementation Plan for the KM program. 2) Major revision of the U.S..
• Author multiple KM publications, articles, and documentation to include the TRADOC KM Strategy and KM Implementation Plan, KM Metrics Guide, KM Standards Guide, KM Training and Performance Support Plan, Quality Control.
• Organizational Performance Management (OPfM), Continuous Process Improvement (CPI), and Knowledge Management (KM) subject matter expert. Provide overall guidance and leadership on OPfM, CPI, and KM issues, projects.
• Coordinates efforts of the TRADOC Knowledge Management Advisory Council (TKMAC) to mobilize knowledge across TRADOC, drive improvements to the KM Program, educate the Command, and push the KM value proposition.
• QA on products developed for the KM program and its customers.
• Lead process improvement efforts and the development of metrics and key performance indicators including process analysis, process workflows, process documentation, operating instructions, and work instructions.

Newport News, Virginia

Serving on a Northrup Grumman, Newport News, VA-based program, assisted the Technical Data Team with ensuring the Program’s Maintenance, Administration, User, and Implementation Plan documents are standardized. Provides assistance in the clean up of the Program’s 199+ Installation Guides, a critical step in the Peer Review process for Install Guide.

Yorktown, Virginia

Served as senior Quality Consultant, Lead ISO Auditor, and Records Coordinator working on NASA account. Administered implementation, training, communication, and adherence to QMS and Continual Service Improvement (CSI) efforts. Helped ensure QMS effectiveness and efficiency; developed and participated in Quality Management reviews. Conducted or.

Virginia Beach, Virginia

Senior technical editor and QA for document production. Responsible for review/approval for each technical publication (including IETMs) and work packages created for clients (U.S Army and Navy). Served as a lead technical writer developing technical manuals for the U.S. Army in accordance with U.S. Army and U.S. Government standards and procedures. Served.

Yorktown, VA

Working for a variety of clients provided QA, desktop publishing, branding, and marketing support including writing (copy, technical, web content, marketing), proofreading, editing, and layout/design as well as event planning and development services for conferences, meetings, and major public events.

Newport News, Virginia

Managed the acquisition of monumental sculpture by artists worldwide including: research, acquisition, shipping, installation, maintenance, web site development, desktop publishing, etc. Oversaw operations of a 12-member board of directors.

Newport News, VA

Managed and implemented all special projects. Served as co-director for the Port Warwick Art & Sculpture Festival. Served as liaison and facilitator of the Port Warwick Merchants’ Association. Managed public events (concerts, festivals, etc.), marketing, development, and public relations.

Richmond, Virginia Area

Worked with experienced designers and programmers in the implementation of complex web-based projects. Responsibilities included: research and analysis, needs assessment, concept development, writing, scheduling, budgeting, resource allocation, implementation plans, and client management.

Portsmouth, Virginia

Orchestrated the development and implementation of client web sites. Served as lead tester and analyst on web application development. Worked within CMMI process improvement requirements. Provided quality assurance services with respect to software configuration management.

Newport News, VA

Administered the development, execution, and communication of support plans, documentation, functions, activities, and projects for over 2000 scientists. Guided a 16-member team in the achievement of high-level customer service by providing an environment that supported the successful running of experiments and the lab’s physics program. Developed.