Karen Hokansson Email & Phone Number

Newport News, Virginia, United States

Ft. Eustis, Virginia

• Co-led an Operational Planning Team that developed recommendations to revitalize the KM Program. Member on teams that led to a: 1) New Strategy and Implementation Plan for the KM program. 2) Major revision of the U.S. Army’s Army Enterprise Accreditation Standards for KM. • Author multiple KM publications, articles, and documentation to include the TRADOC KM Strategy and KM Implementation Plan, KM Metrics Guide, KM Standards Guide, KM Training and Performance Support Plan, Quality Control Plan, Talent Management Plan, Document and Content Management Plan, CPI and OPfM Exercise Packages, KM Change Management Plan, KM Audit Plan, and the KM Strategic Communications Plan.• Organizational Performance Management (OPfM), Continuous Process Improvement (CPI), and Knowledge Management (KM) subject matter expert. Provide overall guidance and leadership on OPfM, CPI, and KM issues, projects, and initiatives. • Coordinates efforts of the TRADOC Knowledge Management Advisory Council (TKMAC) to mobilize knowledge across TRADOC, drive improvements to the KM Program, educate the Command, and push the KM value proposition.• QA on products developed for the KM program and its customers. • Lead process improvement efforts and the development of metrics and key performance indicators including process analysis, process workflows, process documentation, operating instructions, and work instructions. • Provide oversight and subject matter expertise on all product development and publications. Lead and direct the KM Publications Working Group with respect to product development, publication, scheduling, and creative thinking.• Guide and inform the work and products developed by the program’s Knowledge Managers. • Produce articles, blogs, plans, white papers, presentations, etc. as it relates to the competencies associated with the KM program. Specific areas include Business Intelligence, Content Management, Data Management, KM, OPfM, and Training/Development.

Newport News, Virginia

Serving on a Northrup Grumman, Newport News, VA-based program, assisted the Technical Data Team with ensuring the Program’s Maintenance, Administration, User, and Implementation Plan documents are standardized. Provides assistance in the clean up of the Program’s 199+ Installation Guides, a critical step in the Peer Review process for Install Guide updates. Assisted Mission Assurance Manager as a member of the Program’s Process Improvement Team. Developed new process and work instruction templates for internal Program use. Responsible for capturing and documenting multiple Program processes including Variable Management, Government-Furnished Equipment, Bill of Material, Information Assurance, Mission Assurance, Command Media, and Fielding.Served as a Document Process Owner in the Program’s Tech Data Change Request (TDCR) process, the mechanism by which changes/updates are formally introduced into Maintenance, Administration, User, and Implementation Plan documents. Responsible for seeing specific TDCRs through the entire ‘cradle-to-grave’ process requiring interaction with SoSA, ITE (Test), Systems Engineering, Fielding, Logistics, and Training personnel. Served as a member of the Program’s Configuration Control Board [required attendees] and Variable Configuration Control Board.

Yorktown, Virginia

Served as senior Quality Consultant, Lead ISO Auditor, and Records Coordinator working on NASA account. Administered implementation, training, communication, and adherence to QMS and Continual Service Improvement (CSI) efforts. Helped ensure QMS effectiveness and efficiency; developed and participated in Quality Management reviews. Conducted or participated in multi-disciplinary process and quality improvement/re-engineering efforts and redesign of processes. Provided counsel regarding implementation of improvement strategies, measurements, training, and root cause analysis. Identified process short-comings and worked with others to improve or transform processes. Continuously monitored, analyzed, and improved program to ensure program effectiveness. Worked on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors. Chaired and provided expertise to functional project teams and participated in cross-functional initiatives. Performed ISO audits on 200+ documents and 45–60 audit interviews per year for the last 4 years. Managed CSI and Corrective/Preventive Action log.

Virginia Beach, Virginia

Senior technical editor and QA for document production. Responsible for review/approval for each technical publication (including IETMs) and work packages created for clients (U.S Army and Navy). Served as a lead technical writer developing technical manuals for the U.S. Army in accordance with U.S. Army and U.S. Government standards and procedures. Served as a lead technical writer and SME for LSV 1-6 class manuals. Assisted in the development and design of the first training curriculum for new hires and ongoing training for technical writing and logistics support.

Yorktown, Va

Working for a variety of clients provided QA, desktop publishing, branding, and marketing support including writing (copy, technical, web content, marketing), proofreading, editing, and layout/design as well as event planning and development services for conferences, meetings, and major public events.

Newport News, Virginia

Managed the acquisition of monumental sculpture by artists worldwide including: research, acquisition, shipping, installation, maintenance, web site development, desktop publishing, etc. Oversaw operations of a 12-member board of directors.

Newport News, Va

Managed and implemented all special projects. Served as co-director for the Port Warwick Art & Sculpture Festival. Served as liaison and facilitator of the Port Warwick Merchants’ Association. Managed public events (concerts, festivals, etc.), marketing, development, and public relations.

Richmond, Virginia Area

Worked with experienced designers and programmers in the implementation of complex web-based projects. Responsibilities included: research and analysis, needs assessment, concept development, writing, scheduling, budgeting, resource allocation, implementation plans, and client management.

Portsmouth, Virginia

Orchestrated the development and implementation of client web sites. Served as lead tester and analyst on web application development. Worked within CMMI process improvement requirements. Provided quality assurance services with respect to software configuration management.

Newport News, Va

Administered the development, execution, and communication of support plans, documentation, functions, activities, and projects for over 2000 scientists. Guided a 16-member team in the achievement of high-level customer service by providing an environment that supported the successful running of experiments and the lab’s physics program. Developed, facilitated, and administered a wide variety of functions, activities, publications, and multimedia projects in support of the lab’s experimental, research, and development programs and projects. Managed the analysis, development, and implementation of communication initiatives to improve internal and external communication concerns.Managed and administered both the Jefferson Lab and Southeastern Universities Research Association web sites. Guided a 13-member team consisting of content editors, multimedia designers, and programmers. Detailed strategic, creative, and technical requirements. Counseled the lab and its partners on opportunities to streamline documentation, services, and costs via Internet. Ensured internal and external sites supported the activities of the lab including its scientific mission, educational mission, and business operations.