Holly E. Email & Phone Number

Bedfordshire, England, United Kingdom

Bedford, England, United Kingdom

Bedford, England, United Kingdom

• Processed applications on the HCA’s Investment Management System (IMS). • Took ownership of queries, personally resolving or passing issues to the appropriate function and updated customers on the progress. • Accessed Help to Buy and low-cost home ownership applications, determining applicant's eligibility. • Carried robust and proper sustainability/eligibility assessments in accordance with the HCA’s sustainability calculator and guidance. • Ensured applications and supporting documentation were maintained and indexed promptly and accurately with an awareness of the parameters of data protection. • Maintained and developed excellent working relationships with a range of external partners, liaising with purchasers, developers, mortgage lenders/financial advisors, solicitors and other third parties to ensure sales progress within agreed timescales and standards.

Bedford, United Kingdom

• Worked with Clinical Research Associates and Clinical Research Technicians to provide support to new and ongoing clinical studies. • Contacted and recruited volunteers to SPD clinical studies. • Administrative duties including filing study information, updating databases and regular study updates to CRA. • Packaged, dispatched, and tracked volunteer supplies as appropriate. • Prepared study paperwork and additional study packs as required. • Maintained and updated working knowledge of GCP (Good Clinical Practice), other working standards and regulations related to clinical research and SPD working practices. • Participated as required in the general laboratory cleaning schedule to maintain a clean and tidy working environment. • Unpacking of manufacturing materials and checked on supply quantities. • Calibrations and monitoring of equipment maintenance procedures required to minimise downtime and breakdowns. • Demo-Kit production: vial pipetting, processing, labelling, and packaging. • Performed daily quality control checks as well as documented all activities and tracked results. • Aided with chemical and clinical waste disposal according to established protocols. • Supported other team members with testing products and documenting the results.

Bedford, United Kingdom

• Assisted clients with making payments over the phone or discussing other methods of payment. • Created and updated spreadsheets of daily transactions. • Called clients for their jobs to be confirmed, data entered and closed. • Checked that invoices received correlated to work carried out. • Used Oracle payment system to receipt partners according to their invoices sent. • Contributed to team effort by accomplishing related results as needed • Identify and address information discrepancies, i.e. amounts outstanding, refunds required. • Processed invoices and follow up with clients, suppliers and partners as needed.