Holly L. Email and Phone Number
Holly L. work email
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Holly L. personal email
My background blends over 15 years of experience in the online Trust & Safety space, building world-class programs, processes, and teams for high-growth startups and brands. Coming from a prior career in law enforcement, I bring extensive knowledge and understanding around content moderation, compliance, and reporting as it pertains to public and child safety. My current role is Senior Manager, Trust & Safety Operations at Twitch. I’ve previously worked as a Trust & Safety manager and consultant for Yahoo!, Flickr, and Oath Holdings (Verizon Media portfolio of brands), working with these companies to reduce their exposure to risk and provide the necessary tools to ensure a safe and enjoyable user experience. AREAS OF EXPERTISE: Trust & Safety • Content Moderation • Risk Mitigation • Law Enforcement Response • Child Safety Protocols • Team Building & Management • Policy Development • Process Improvement • Regulatory Compliance
Twitch
View- Website:
- forebears.io
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Senior Compliance ManagerTwitch 2024 - PresentSan Francisco, California, UsProvide strategic guidance to create and shape compliant business practices. Build cross-functional relationships and lead efforts relating to the preparation, implementation, and optimization of processes and procedures needed to scale. Track new and emerging public sector compliance requirements and trends.
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Senior Manager, Trust & Safety OperationsTwitch 2023 - 2024San Francisco, California, UsEnable a globally trusted customer experience by ensuring Twitch provides content customers trust.
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Law Enforcement Response ManagerTwitch 2021 - 2023San Francisco, California, UsServing Twitch's growing community in relation to legal requests and government and organizational obligations in an effort to better protect everyone. Furthering trust and safety's efforts by collaborating with external bodies to aid with compliance and collaboration.
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Trust & Safety ManagerSmugmug 2018 - 2021Mountain View, Ca, UsTransitioned SmugMug’s online Child Safety program following acquisition of Flickr from Verizon Media. Set up and trained internal teams to monitor and report inappropriate content (comments, imagery, violent threats) and instances of child abuse. Continually monitored compliance with Terms of Service, Community Guidelines, and privacy regulations. Ensured the wellbeing of team members by implementing resilience practices for working with sensitive material.Partnered with Internet Crimes Against Children Task Forces to carry out nationwide trainings on guidelines for working with tech companies to retrieve data, content, and other information by legal process. Maintained reporting partnerships with non-profits, government organizations, and the child safety community, handling transfer of questionable content over to authorities. -
Trust & Safety Program ManagerOath 2016 - 2018New York, New York, UsConsulted with Verizon Media’s portfolio of tech brands (Tumblr, Flickr, Huffpost) to shape the role of Trust and Safety, and set up a dedicated team and processes within each brand. Defined procedures to help moderators identify and report content linked to child abuse, propaganda, and terrorism. Handled responses to civil/government takedown requests for content removal. Worked closely with Legal, Engineering, Moderation, and Design teams to unify the company’s messaging and ensure safety policies were upheld across all VM brands. Managed partnerships with non-profits and safety expert organizations (Family Online Safety Institute, National Center for Missing and Exploited Children) to adapt Oath’s online safety approach and reporting processes. Launched the Digital Online Safety course to help law enforcement address teens around online safety and digital citizenship. Additionally implemented Oath’s Counter-Terrorism efforts across platforms. -
Trust & Safety ConsultantYahoo 2009 - 2016Sunnyvale, Ca, UsCollaborated with Yahoo’s Trust and Safety team to develop an Online Safety training program for law enforcement officers across the US. Created training materials and content for an 8-hour intensive module centered on suicide prevention, cyberbullying, and intervention tactics. Trained police officers throughout the US as part of local community outreach efforts. Worked with former CA Attorney General Kamala Harris to adopt the program as a statewide standard for law enforcement education. -
Public Safety OfficerSunnyvale Department Of Public Safety 2002 - 2016Sunnyvale, Ca, UsDual role as a law enforcement officer and firefighter, specially trained in crisis intervention, child/public safety, and neighborhood crime prevention. Responded to high risk situations while prioritizing community and civilian safety. Responsible for emergency preparedness and response involving police, fire, and EMTs. Received training in Crisis Intervention, serving as part of the on-call Crisis Negotiation team and as a Neighborhood Resource Officer providing law enforcement to schools and neighborhood groups. Recognized a lack of cyber security training and resources available to law enforcement professionals. Partnered with Yahoo! to develop a specialized educational and juvenile diversion program which served as California’s first cyber safety course for officers sanctioned by the Police Officer Standards and Training. -
Community Service OfficerSunnyvale Department Of Public Safety 1999 - 2002Sunnyvale, Ca, Us
Holly L. Skills
Holly L. Education Details
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San Diego State UniversityGeology
Frequently Asked Questions about Holly L.
What company does Holly L. work for?
Holly L. works for Twitch
What is Holly L.'s role at the current company?
Holly L.'s current role is Trust & Safety Compliance Professional | Shaping Programs & Policy for Global Technology Companies | Retired Law Enforcement Officer.
What is Holly L.'s email address?
Holly L.'s email address is ho****@****mug.com
What schools did Holly L. attend?
Holly L. attended San Diego State University.
What skills is Holly L. known for?
Holly L. has skills like Public Safety, Police, Criminal Justice, Investigation, Criminal Investigations, Enforcement, Crime Prevention, Homeland Security, Emergency Management, Patrol, Public Speaking, Firearms.
Who are Holly L.'s colleagues?
Holly L.'s colleagues are Vincent Ho, Kevin Tracy, Priyanka Devendran, Vivienne Schröder, David Thornton, Ryan Forster, Isabel Z..
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