Brent Holmes Email & Phone Number

Los Angeles, California, United States

- Responsible for all aspects of the customer relationship as it pertains to contract development, operational implementation and contract compliance.- Measure process performance, anticipate and monitor each customers trends for demands on services, develop plans and sets goals that lead to improved operational effectiveness and efficiency for each customer. - Track contract deliverables to include scope of services, terms and conditions, pricing and billing and performance standards and follow-up items between internal operational departments and customers- Define and develop operational processes to meet requirements of new and existing customers and participate with departmental managers, supervisors, employees to finalize those processes in each area to meet the needs of the customer.- Provide regular customer and operational updates and reports to the Director, Program Management on the state of each contract positioning for business development as needed

Santa Monica, Ca

As a team player on the sales support team the responsibilities were to be in chargeof increasing sales by cultivating relationship with clients. With this responsibility Iam constantly on the phone or via email reaching out for more business whether itbe cold calls or with clients within our current pipeline all while implementing thehighest form of customer service. While managing the accounts I often processedorders, provide service contracts, and process payments in addition to reaching outfor more business. I work closely with our Sales team on the field and work directlywith the CEO and operations manager.

Marina Del Rey, Ca

Responsible for managing the process of post-sale implementation and themaintenance of ad campaigns with Google Analytics (Google DFP) and Sizmek. As the National sales account manager the responsibilities were to find appropriatebrands that fit the image and overall theme while selling ad space for cooking.com.In charge of Sales Support for our field team, Pricing purchase orders and RFPs.Maintained relationships with clients, providing clients with insertion orders, invoicesand billing. Provides support to the Advertising team with reports, advertising salesmaterials, internal requests.

Greater Los Angeles Area

As the National Sales Assistant the duties were to assist and support the national salesteam in an effort to meet and exceed our revenue goals. With that came coordinatingand processing advertising contracts for the top brands i.e. McDonald's, Sprint, Target,T-Mobile, Universal Pictures etc. While working directly under the top National AccountExecutives the phone/email volume were incredibly high and customer service wasalways our first priority. Heavy work volume with advertising contracts, internal workorders, completion reports, invoices and maintaining and updating client files on a dailybasis. Worked closely with the outside sales team with special projects and administeringtheir requests as needed.

Bachelor'S Degree, Communication And Media Studies

Communications major

Associate Of Arts (A.A.), Communication And Media Studies, 3.9