Honju G. Email & Phone Number

Uppsala, Uppsala County, Sweden

Stockholm, Sweden

▸Provided excellent service to Klarna’s Partners by handling cases with high efficiency and end-to-end ownership▸Conducted regular coaching and feedback sessions with new agents to facilitate knowledge sharing▸Worked in close collaboration with the Partner Success team to stay updated on all matters concerning our key partners and tier 3 partners▸Proactively cooperated with other relevant internal teams within the Merchant Support department to develop effective strategies and processes▸Volunteered for tactical teams to resolve backlog issues, successfully handling a high volume of cases in designated short period

Stockholm, Sweden

▸Fostered close cooperation with the other teams to ensure alignment of shared goals and campaign strategies aimed at delivering the best user experience▸Solved product and website-related customer inquiries in Korean, Japanese and English▸Coordinated operations at the company’s warehouses in Korea and Japan in accordance with customer requests and internal management directives▸Budgeted and organized internal weekly events, occasionally external ones▸Created and maintained standard responses in Korean, Japanese and English▸Assisted in the recruitment process by conducting candidate interviews▸Assumed responsibility for reviewing, investigating, and determining action to be taken in disputed cases, including fraud in payment systems

Stockholm

▸Prepared POS materials for local distributors and marketing materials for trade show by coordinating requirements with the in-house studio, legal team, and brand manager▸Collaborated with external agencies to develop trade-specific marketing strategies that aligned with overall business objectives and targeted market needs▸Conducted market research to identify trends, competitor activities, and opportunities for growth within trade channels▸Continued career growth through professional development: Nielsen Data, Consumer Insights, Strengthsfinder

Tokyo, Japan

▸Actively prospected for new clients and opportunities within the assigned region through various channels, including calls, emails, and ad hoc visits▸Clarified customer inquiries and presented details on products, promotions, pricing▸Worked closely with internal editors and designers to ensure client satisfaction▸Engaged in client meetings to discuss their evolving needs within digital media and magazine advertising strategies▸Developed improvements in marketing strategies by evaluating the effectiveness of previous campaigns

Geneva Area, Switzerland

▸Participated in UPR(Universal Periodic Review) on behalf of the Korean NGO, KOCUN▸Communicated to the press in regard to summarized meeting notes▸Liaised with specialists in their respective fields from various organizations