Donor Services Manager
Pensacola Metropolitan Area
• Raise funds and meet financial goals through membership pledges and renewals.• Manage monthly processing such as timely renewal mailings, donation billing, and monthly installment reminders.• Evaluate donor revenue monthly.• Responsible for major donor cultivation and stewardship and planned giving activities.• Ensure that fundraising drives run smoothly and meet goals by assisting with the selection of pledge programming and motivating on-air talent with pitch… Show more • Raise funds and meet financial goals through membership pledges and renewals.• Manage monthly processing such as timely renewal mailings, donation billing, and monthly installment reminders.• Evaluate donor revenue monthly.• Responsible for major donor cultivation and stewardship and planned giving activities.• Ensure that fundraising drives run smoothly and meet goals by assisting with the selection of pledge programming and motivating on-air talent with pitch ideas.• Oversee premium selection, ordering and fulfillment, donation billing, and thank-you letters to donors.• Monitor and evaluate the effectiveness of various aspects of membership campaigns.• Provide data for Corporation for Public Broadcasting (CPB) system reporting, Public Broadcasting Service (PBS) pledge data reporting, and fundraising projections for pledge programming.• Encourage a high donor response rate by writing effective letters and implementing campaigns.• Work with the Content Manager to develop the various on-air individual giving interstitials.• Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, and attending professional development seminars.• Responsible for the management, process control, security, privacy, and data accuracy of Donor records, communications, promotion, data collection, and financial activity.• Oversight responsibility for the WSRE Donor Database (Allegiance), the Allegiance data entry personnel, and the customer service response personnel.• Thorough understanding of Allegiance (or other similar Membership Database applications), Payment Card Industry Data Security Standards (PCI DSS), ability to manage multiple vendors, publishing houses, phone center, merchant card processing and drop shippers.• Perform other duties as required for the ongoing financial support of WSRE Public Media. Show less